JOSE GONZALEZ

Store Manager ($60-$100M Volumes)

• Direct management of 7 assistant managers and 9 department supervisors. Focusing on driving strong leadership behaviors with in the team to drive the business.
• Full responsibility of the store’s physical standards, sales performance, customer experience, associates experience and profitability of the store.
• Creating a culture with in the store to drive sales, help customers while maintaining Safety as a priority.
• Developing leaders to be engaged in the business by reviewing reporting and engaging with curiosity to grow and outperform previous year.
• Assisting with finding solutions for issues and concerns with customers and associates.

Additional Experience

• 2021-2024 Community Captain for the district (9 Stores) Trained 9 captains to participate in looking for opportunities with in their store’s community to plan and execute projects involving schools, veterans and homeless.
• 2021-2024 Advanced Development Program Captain for the district. Focusing on Supervisors that were high potential and preparing them for their next roll.

• Full responsibility on managing the store’s P & L.
• Setting additional processes to assist the stores performance around Safety
• Ensuring Front End accuracy and customer experience was executed to company expectations.
• Responsibility on back-end performance and accuracy (Receiving & Freight Management)
• Over seeing reporting that involved Inventory levels and turn performance.

• Assisting the company in driving sales in installation services.
• Driving fun and excitement with in the store to create awareness for customers and associates.
• Reviewing complex issues involving high priced transactions and ensuring customer is satisfied.
• Management of clients on a personal level to ensure smooth experience.
• Creating processes with in the team to ensure we can meet our weekly targets.
• Creating strong relationships with installers and vendors for guaranteed results

• Ensuring to drive processes with in direct departments involving in-stock and customer service.
• Be aware of trends and seasons to drive sales by setting displays and demos.
• Routines on ensuring inventory levels are healthy and product is being managed efficiently.
• Developing supervisors to have a selling culture with in their departments
• Partnering with RMMs for better product selection or increase on items that are high sellers.