Jose Gracia
S&G Cleaning Services
Tulare,CA
15
years of professional experience
Accomplished business owner with expertise in customer service, team leadership, and performance improvement. Recognized for reliability and attention to detail, consistently enhancing client satisfaction and operational efficiency.
Work History
Business Owner
2 Years 6 Months- Managed client relationships, addressing concerns promptly to maintain loyalty and trust.
- Developed and implemented efficient cleaning protocols to enhance service delivery.
- Trained and mentored staff on best practices in cleaning techniques and safety procedures.
- Oversaw daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Scheduled staff shifts effectively to optimize workforce productivity during peak hours.
- Analyzed operational workflows, identifying areas for improvement and implementing solutions.
- Established quality control measures, enhancing service consistency across all client sites.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Janitorial Supervisor
4 Years 5 Months- Supervised daily cleaning operations to ensure facility cleanliness and compliance with safety standards.
- Trained and mentored new staff on effective cleaning procedures and equipment use.
- Developed efficient cleaning schedules to optimize resource allocation and workflow.
- Conducted regular inspections of facilities to identify areas for improvement in sanitation practices.
- Implemented inventory management system for cleaning supplies, reducing waste and ensuring availability.
- Collaborated with management to establish operational policies enhancing service quality and employee performance.
- Resolved customer complaints swiftly, maintaining high levels of client satisfaction with services provided.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
- Developed efficient work schedules for janitorial staff to maximize productivity and maintain high standards of cleanliness.
Crew Leader
2 Years 2 Months- Led crew in daily insulation projects, ensuring adherence to safety standards and quality protocols.
- Coordinated workflow among crew to enhance efficiency and meet project deadlines consistently.
- Trained new team members on installation techniques and equipment operation for optimal performance.
- Conducted quality inspections on completed installations, identifying areas for improvement and corrective actions.
- Managed inventory of materials, ensuring availability while minimizing excess stock levels on job sites.
- Established and enforced policies and procedures to maintain high standards of work.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Loaded and unloaded materials onto trucks and trailers.
Cart Puller
1 Year- Operated material handling equipment to efficiently pull orders for shipment.
- Monitored quality control standards during picking and packing operations to ensure product integrity.
- Collaborated with team members to streamline order fulfillment processes and improve turnaround times.
- Coordinated inventory checks to maintain accurate stock levels and minimize discrepancies.
Assistant Manager
1 Year 2 Months- Led daily operations, ensuring exceptional customer service and operational efficiency.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented training programs to enhance employee skills and performance consistency.
- Monitored financial performance, identifying areas for cost reduction and profit enhancement.
- Analyzed customer feedback to drive continuous improvement in service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Person in Charge
2 Years- Supervised daily operations to ensure optimal service quality and customer satisfaction.
- Developed and enforced operational standards to improve efficiency across all shifts.
- Implemented inventory management strategies to minimize waste and control costs.
- Trained and mentored staff on food preparation techniques and safety protocols.
- Resolved customer complaints effectively, enhancing overall dining experience.
Cook
3 Years- Prepared diverse crepe recipes, ensuring high-quality presentation and flavor consistency.
- Trained and mentored new staff on crepe preparation techniques and kitchen protocols.
- Managed kitchen operations, maintaining cleanliness and adherence to food safety regulations.
- Collaborated with team members to streamline cooking processes, enhancing overall efficiency.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
GED
Skills
Customer service
Client relations
Relationship building
Employee training
Staff hiring
Staff management
Business coaching
Work planning
Team leadership
Talent acquisition
Team leadership
Reliability and punctuality
Operational strategy
Logistics management
Supply chain optimization
Power and hand tools
Heavy lifting
Process improvement
Operational oversight
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Business Owner
S&G Cleaning Services
01.2024 - CurrentRead More
Janitorial Supervisor
Velasquez Janitorial Services
03.2021 - 08.2025Read More
Crew Leader
BDI Insulation
01.2019 - 03.2021Read More
Cart Puller
GPI
03.2018 - 03.2019Read More
Assistant Manager
Taco Bell
01.2017 - 03.2018Read More
Person in Charge
SUBWAY®Restaurants
01.2015 - 01.2017Read More
Cook
Crepes N Crepes
01.2012 - 01.2015Read More
Visalia Adult School
GED
Read More