Jose Granados
Katy,Texas
Summary
self-motivated professional with strong organizational and customer relations skills. Adept at independently solving problems while ensuring clear communication among team members to address diverse business needs. Proven track record of quantifying customer service success through measurable metrics, demonstrating a commitment to excellence and continuous improvement. Passionate about leveraging expertise to enhance customer experiences and contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Collision Support Rep
Autonation Collision Katy Center
Katy, TX
01.2025 - Current
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Maintained detailed records of customer interactions, ensuring proper follow-up .Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Ensured accuracy in repair estimates by utilizing software program CCC ONE and Profit net .
CDL Truck Driver
Crawford Electrical Supply
Katy, TX
05.2023 - 01.2025
- Driving multi stop routes to san antonio ,new braunfels, and austin.
- Inspect cargo for count accuracy.
- Organize paperwork and record keeping.
- Report day to day delivery report to dispatchers and managers.
- Overnight shift.
CDL Owner operator
Houston, TX
11.2021 - 05.2023
- Safely operate and maintain a flat bed.
- Ensure compliance with industry and government regulations.
- Delivered to residential and commercial locations.
- Managed day to day operations.
- Ran local routes in Houston Tx.
Service Advisor
Central Houston Cadillac
09.2020 - 10.2021
- Schedule daily service appointments.
- Performed vehicle walk arounds and document customer concerns to enable the technician to properly diagnose and service the vehicle.
- Prepare repairs orders (RO), obtaining approval signatures and entering RO into service Reynolds and Reynolds database.
- Effectively Reviewed and handled extended warranty claims.
- Met all customer call guidelines including service levels, handle time, and productivity.
- Remained involved with the delivery of the vehicle to the customer upon completion to ensure all customer concerns can be addressed.
Express Service Advisor
Mercedes Benz of Houston Greenway
03.2016 - 06.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products, services and creating welcoming positive experiences.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction index percent.
- Handled customer issues with confidence, using communication to provide effective resolution. Entered customer interaction details in CDKGlobal to track requests, document problems and record solutions offered.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Built long-term, loyal customer relations by providing top-notch service and provided detailed order for service information.
Loaner Associate
Mercedes Benz of Houston Greenway
04.2015 - 03.2016
- In charge of loaner agreement contracts.
- In charge of maintenance and mechanical failures of all loaner cars.
- Performed inventory audits twice a month for all loaner cars.
- Inspect vehicles upon their return for no damages.
Education
High School Diploma -
Bellaire High School
Bellaire, TX06.2014
Skills
- Strong understanding of customer service principles
- Teamwork
- Calm under pressure
- Adaptability and flexibility
- Effective listening
- Accurate data entry
Languages
Spanish
Timeline
Collision Support Rep
Autonation Collision Katy Center
01.2025 - Current
CDL Truck Driver
Crawford Electrical Supply
05.2023 - 01.2025
CDL Owner operator
11.2021 - 05.2023
Service Advisor
Central Houston Cadillac
09.2020 - 10.2021
Express Service Advisor
Mercedes Benz of Houston Greenway
03.2016 - 06.2020
Loaner Associate
Mercedes Benz of Houston Greenway
04.2015 - 03.2016
High School Diploma -
Bellaire High School