Priscilla Smith
Westlake,LA
Summary
Detail-oriented professional with a strong foundation in hospitality and customer service. Known for adaptability and ability to foster teamwork, consistently contributing to a positive work environment and improved operational processes.
Overview
9
9
years of professional experience
Work History
Laundry Attendant
High Hope Care Center
Sulphur, LA
01.2026 - Current
- Operate laundry machinery, ensuring efficient processing of linens and garments.
- Sort, wash, dry, and fold laundry items according to care instructions.
- Maintain cleanliness and organization of laundry area to promote a safe work environment.
- Assisting in inventory management by tracking supplies and reporting low stock levels.
- Collaborating with team members to streamline workflow processes in the laundry department.
- Adapt quickly to changing demands while maintaining quality service standards.
- Support team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
Inn Manager
Hope's Inn
Lilongwe, Malawi -Africa
11.2017 - 04.2022
- Managed daily operations to ensure seamless guest experiences and satisfaction.
- Supervised staff training programs to enhance service quality and operational efficiency.
- Maintained a high standard of cleanliness throughout the property by supervising housekeeping operations and implementing strict hygiene protocols.
- Identified areas for improvement within the inn''s services based on guest feedback analysis, leading to higher overall satisfaction ratings.
- Increased repeat bookings through exceptional customer service, attention to detail, and proactive problem resolution.
- Improved guest satisfaction by implementing personalized service initiatives and tailoring experiences to individual preferences.
- Streamlined daily operations by effectively managing staff schedules, inventory levels, and room reservations.
- Developed and maintained relationships with local vendors for supplies and services.
- Enhanced property reputation with meticulous maintenance, timely upgrades, and regular safety inspections.
- Cultivated a welcoming atmosphere for guests from diverse backgrounds by fostering an inclusive company culture among staff members.
- Developed profitable partnerships with nearby businesses to offer exclusive discounts or packages to inn guests in exchange for referrals or promotions.
- Maximized occupancy rates during peak seasons through effective yield management techniques and real-time rate adjustments.
- Provided exceptional service and assistance to guests upon check-in.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
Receptionist
Madidi Lodge
Lilongwe, Malawi -Africa
12.2016 - 11.2017
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated communication between guests and staff, enhancing overall customer service experience.
- Maintained accurate reservation records using property management software, optimizing booking efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, laminating and filing.
- Enhanced visitor experience by providing detailed information and assistance as needed.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Education
Associate of Science - Hospitality And Tourism Management
Malawi Institute of Tourism
Blantyre, Malawi -Africa12-2014
Skills
- Strong understanding of customer service principles
- Team player
- excellent communication skills
- Quick learner, able to adapt in changing situations
- Able to multitask
Timeline
Laundry Attendant
High Hope Care Center
01.2026 - Current
Inn Manager
Hope's Inn
11.2017 - 04.2022
Receptionist
Madidi Lodge
12.2016 - 11.2017
Associate of Science - Hospitality And Tourism Management
Malawi Institute of Tourism