Jose Guillen
Joliet,IL
Summary
Motivated professional with solid background enhancing operational efficiency and team performance. Responsive to changing business demands with adaptable, strategic approaches. Performance-driven and industrious attitude with innovative mentality focused on driving company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager Trainee
McDonald's
Joliet, USA
03.2019 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Supervising the daily operations of the customer service department
- Interacted with customers to address queries and resolve complaints promptly, ensuring satisfaction
- Generated weekly and monthly reports to track customer satisfaction trends.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Staying current on the latest industry trends and techniques
Associate
Sam's Club
, USA
12.2023 - 06.2024
- Managed register operations and processed transactions efficiently.
- Performed cash register functions accurately and efficiently.
- Processed transactions and resolved billing discrepancies in a timely manner.
- Built relationships with customers by providing friendly customer service.
- Provided customer service support for inquiries, complaints, and returns.
- Handled incoming calls from customers regarding orders or other inquiries.
- Assisted customers with inquiries regarding account features and benefits.
- Managed credit card applications and verified customer information for accuracy.
- Educated clients on membership benefits and program offerings.
Education
High school diploma -
Joliet West High School
Joliet, ILSome College (No Degree) - Health Sciences
University of St. Francis
Joliet, ILSkills
- Financial Analysis
- Operational Efficiency
- Inventory management
- Sales
- Financial services
- Management
- Leadership
- Computer skills
- Customer service
- Communication skills
Certification
- Leading Great Restaurants, 06/01/25, Present
- Food Safety Certification, 03/01/25, 03/01/30
- Food Handler Certification
Languages
- Spanish - Fluent
- Bilingual
- English - Fluent
Timeline
Associate
Sam's Club
12.2023 - 06.2024
Assistant General Manager Trainee
McDonald's
03.2019 - Current
High school diploma -
Joliet West High School
Some College (No Degree) - Health Sciences
University of St. Francis