JOSE HEREDIA
Dallas
Summary
Dedicated Transactions Specialist with years of hands-on experience at Chase Bank. I thrive in fast-paced environments, bringing adaptability, attention to detail, and a collaborative spirit to every challenge. Known for consistently exceeding service level agreements and streamlining operations, I enjoy working closely with my team to achieve shared goals. Fluent in both English and Spanish, I value clear communication and building strong relationships across the workplace.
Overview
11
11
years of professional experience
Work History
Transaction Specialist 2
CHASE BANK
05.2023 - Current
- Worked with coworkers to complete tasks.
- Performed daily bank deposits with accuracy and efficiency.
- Analyzed discrepancies between expected and actual amounts of money received and created necessary report for management review.
- Followed all safety protocols while handling money.
- Shipping/Receiving of incoming bank deposits, checking in for processing for daily work.
Transactions Specialist IV
CHASE BANK
01.2015 - 05.2024
- Contributing in a leadership capacity in the Texas Card Production Center
- Proven ability to meet deadlines for Service Level Agreements on a daily and monthly basis
- Well-versed in reporting, quality control, mail shipment processing, and workflow management.
- Work Flow management
- Day-to-day planning, transfer coordination and execution of proper paperwork of daily, monthly and rush files
- Escalation of problems, concerns to management regarding production floor.
- Coordinate use of multiple systems to effectively manage all tasks required ADF, Mainframe, Reporting, Syntera
- Manage vendors and supplies by coordinating with warehouse, vault, print and Pitney Presort in order to maintain all necessary supplies needed for daily production.
Machine Operator
CHASE BANK
01.2015 - 01.2017
- Operated various types of machinery involved in the manufacturing and mailing of bank cards and banking documentation
- Functioned with flexibility and agility throughout all job functions
- Operated high-speed machinery to ensure efficient processing of banking materials.
- Monitored equipment performance, identifying and resolving issues to minimize downtime.
- Trained new operators on equipment usage and safety protocols, enhancing team competency.
Education
High School Diploma -
Dallas Can Academy
Dallas, TexasSkills
- Microsoft Office Applications
- Effective Time Management
- Effective Interpersonal Skills
- Strong Team Partnership
- Multitasking
- Effective Communication
- Adaptability and Flexibility
- Reliability
- Problem-Solving
- Teamwork and Collaboration
- Quality Assurance
- Analytical Skills
- Quality Assessment
LANGUAGES
English
Spanish
Timeline
Transaction Specialist 2
CHASE BANK
05.2023 - Current
Transactions Specialist IV
CHASE BANK
01.2015 - 05.2024
Machine Operator
CHASE BANK
01.2015 - 01.2017
High School Diploma -
Dallas Can Academy