Jose Hernandez
Summary
Dedicated manager with a strong work ethic and the ability to build lasting client relationships. Experienced in operations management, sales, budget development, staffing, and cost control. Able to motivate employees to perform to their maximum potential. Exceptional organizational and planning skills; adaptable enjoy new challenges. General Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Bolay
West Palm Beach, FL
11.2021 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Ensured compliance with all health department regulations as well as company policies and procedures.
Assistant Manager
Walgreens
01.2017 - Current
- Achieved 3% sales growth to budget annually
- Consistently maintained best in company cost of goods to budgeted goals
- Increased hourly employee efficiency and reduced labor costs by 2%, while maintaining quality
- Managed controllable costs to ensure adherence to budget guidelines and expectations
- Accomplished Human Resource objectives by recruiting, selecting, orienting, coaching, and disciplining subordinates
- Analyzed sales statistics to properly forecast, schedule and control labor costs.
General Manager
Taco Bell
06.2010 - 01.2017
- Established training programs
- Monitored weekly, monthly and quarterly achievement goals
- Sourced well qualified candidates
- Created new sales and promotional methods
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Developed and maintained exceptional customer service standards.
General Manager
Boston Market
05.2005 - 06.2010
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Developed and maintained exceptional customer service standards
- Optimized profits by controlling food, beverage and labor cost on a daily basis
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Education
High School Diploma -
James Madison High School
Norcross, GASkills
- Staff development talent Hiring and training
- Strong leader Supervisory skills
- Customer-oriented Adaptable
- Bilingual in Spanish HR management
- Proven sales record Inventory / cost control
- Operations Management
- Health Code Compliance
- Financial Management
- Effective Communication
Accomplishments
- Manage all aspects of food service operations
- Hire, train, motivate, supervise, evaluate, schedule and terminate employees.
- Oversee inventory control, ordering, food sanitation and quality control of food products.
- Maintain excellent customer service by stressing the customer comes first in all weekly employee meetings.
Timeline
Restaurant Manager
Bolay
11.2021 - Current
Assistant Manager
Walgreens
01.2017 - Current
General Manager
Taco Bell
06.2010 - 01.2017
General Manager
Boston Market
05.2005 - 06.2010
High School Diploma -
James Madison High School