Jose Hernandez
Bell Gardens,CA
Overview
4
4
years of professional experience
Work History
Master Technician
Temco Logistics
Carson, CA
10.2021 - 11.2025
- Supported business growth through building strong relationships with customers, addressing their concerns promptly and professionally.
- Provided safe driving to ensure the security and safety of those with me and around my vehicle.
- Used multiple tools to install and solve issues with customer appliances and plumbing services.
- Provided excellence in customer by identifying issues and resolving them in a professional and proper manner.
- Deescalating situations by providing reassurance and thorough explanations to customers that purchased installations and deliveries of new appliances.
- Competitive in the overall ranking system that included customer service, completion rate, on time window, and many other metrics.
- Able to solve problems without the sense of panic or other emotions when a problem or issue is presented.
- Safely operating tools to prevent work injuries or injuries to those around me.
- Driving skills that obey the law and minimize risk of vehicular accidents.
Master Trainer
Temco Logistics
Burbank, CA
10.2023 - 01.2025
- Led training sessions to enhance team performance and operational efficiency.
- Collaborated with management to design strategies for workforce optimization and resource allocation.
- Enhanced trainee engagement by incorporating interactive activities and real-world examples into training sessions.
- Implemented deescalation scenarios to new and existing employees to ensure excellence in customer service and satisfaction.
- Oversaw more than 90 employees while taking note of where improvement can be implemented as well as who can be potential future leaders.
- Followed and demonstrated safety policies to ensure the risk of injury or accidents was at a minimal.
- Oversaw time cards to ensure employees were punching in and out on time and taking their lunches.
- Assigned routes based on completion rates, speed factors, and distance factors to ensure fairness for all employees.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-2021
Skills
- Strong communication skills
- Adaptive problem solving
- Expert diagnostics
- Continuous improvement mindset
- Quick Learner
- Aware of surroundings
- Able to lead and problem solve
- Strong driving skills
- Managing
- Deescalating issues
- Comfortable with change
- Fluent in English and Spanish
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Master Trainer
Temco Logistics
10.2023 - 01.2025
Master Technician
Temco Logistics
10.2021 - 11.2025
High School Diploma -
Bell Gardens High School