Jose Janvion
Coral Springs,FL
Summary
Dedicated and results-oriented Lead Client Advocate with extensive experience in employer-sponsored insurance benefits and administration. Proven track record of providing strategic guidance and comprehensive support to employers and their employees in navigating the complexities of healthcare coverage. Skilled in developing and implementing innovative solutions to optimize benefits programs, improve employee satisfaction, and drive cost savings. Exceptional communicator and relationship-builder, adept at fostering strong partnerships with clients and collaborating cross-functionally to achieve organizational objectives. Committed to delivering exceptional service and exceeding client expectations in every interaction.
Overview
7
7
years of professional experience
Work History
Lead Client Advocate
OneDigital
04.2024 - Current
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Served as primary point of contact for clients during challenging insurance claims situations, deftly navigating issues while maintaining open lines of communication until the issue was resolved.
- Developed strong relationships with insurance carriers for improved service levels and issue resolution.
- Led training sessions on various aspects of the organization''s benefit offerings for both managers and employees.
- Provided excellent customer care by responding to requests, assisting with insurance product selection and educating clients about their benefits.
- Created employee education programs to improve understanding of benefits packages and increase utilization.
Benefits Administrator
OneDigital
01.2020 - 04.2024
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Streamlined benefits enrollment procedures for improved employee experience and reduced processing time.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Analyzed benefit utilization data to identify areas for improvement and recommend program enhancements.
- Partnered with third-party vendors to resolve issues related to benefit plans and streamline administrative tasks.
- Developed effective communication materials to educate employees on available benefit options and changes in policies.
- Enhanced employee satisfaction by efficiently managing benefits administration processes.
Account manager
Service Planning Corp.
03.2017 - 01.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Negotiated favorable terms with carriers to ensure cost-effective benefits packages for clients.
- Assisted HR departments in developing clear and concise employee communications materials regarding their benefits programs.
- Provided exceptional service through responsiveness and thorough follow-up on outstanding items related to account management activities.
Education
Associate of Science -
Broward college
06.2008
Skills
- Benefits Administration Expertise
- Benefits Strategy Development
- Enrollment procedures
- Termination Procedures
- Employee Benefits Knowledge
- Employee Navigator Online Benefit Enrollment Portal expertise
- Proficient in Benefits Central Online Marketing & Research Portal
- Employee benefits laws
Languages
Spanish
Native or Bilingual
Timeline
Lead Client Advocate
OneDigital
04.2024 - Current
Benefits Administrator
OneDigital
01.2020 - 04.2024
Account manager
Service Planning Corp.
03.2017 - 01.2020
Associate of Science -
Broward college