Jose Jimenez
IT Specialist
Corona
Summary
Information technology professional versed in windows and Linux operating systems. Skilled in python programming, Windows Server, active directory cybersecurity protocols and Microsoft SQL. Able to set up hardware, software and networks to meet company specifications. Unix/Linux systems experience with additional experience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructure.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Desktop Support Technician
Anduril Induestries
03.2024 - Current
- Assisted in the deployment of new hardware and software, ensuring minimal impact on end-users during transitions.
- Reduced downtime with proactive system maintenance and regular software updates.
- Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
- Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
- Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Optimized computer performance through regular system diagnostics, repairs, and upgrades as needed.
- Configured existing Powershell scripts to optimize or add automations to repetitive tasks.
Service Desk Analyst
MDxHealth
04.2023 - 03.2024
- Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
- Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
- Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
- Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
Information Technology Support Analyst
Lucid Motors
11.2022 - 04.2023
- General administration of active directory and Microsoft Exchange create, edit and maintain user accounts, mailboxes, mail contacts, distribution groups, organizational units, and access permissions.
- Diagnose, troubleshoot and resolve desktop, hardware and software related issues
- Image, re-image, build and configure new/used company laptops and desktops.
- Administered and maintained anti-virus and anti-malware software on end-user computing devices.
- Provided timely attention to all manage engine helpdesk requests
- Provide Remote assistance for 5000+ users located throughout globe.
- Recognized workflow inefficiencies and contributed in strategizing and implementing those initiatives
- Assembled and installed wide array of computer systems, workstations, and peripheral hardware.
- Peripheral support including Printers, I/O devices, Monitors, and mobile devices including Android, Iphone, tablets and scanners.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
Information Technology Specialist
WurkNow
11.2019 - 12.2022
- Diagnose, troubleshoot, and resolve hardware, software or other network and system problems, and replace defective components when necessary.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Maximized server uptime by conducting regular maintenance and implementing robust backup strategies.
- Prepare detailed workflow charts and diagrams that describe input, output, and logical operation, and convert them into series of instructions coded in computer language.
Education
Bachelor of Science - Information Technology Cyber Security
The California State University
San Bernardino, CA 02.2016 - 05.2019
Skills
Active Directory
Microsoft
Networking
Leadership
Cybersecurity
Troubleshooting
Information security
Technical Writing
Remote System Analysis
Network Infrastructure Monitoring
Support Ticket System Management
Technical Documentation
Mac systems
TCP/IP
Desktop support
Windows 10
Computer Equipment
Certification
CompTIA A+
Timeline
Desktop Support Technician
Anduril Induestries
03.2024 - Current
Service Desk Analyst
MDxHealth
04.2023 - 03.2024
Information Technology Support Analyst
Lucid Motors
11.2022 - 04.2023
Information Technology Specialist
WurkNow
11.2019 - 12.2022
Bachelor of Science - Information Technology Cyber Security
The California State University
02.2016 - 05.2019