Summary
Overview
Work History
Education
Skills
Additional Information
Professional Highlights
Timeline
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SCOTT SCHUMAN

Des Moines,WA

Summary

Dedicated IT professional with over 10 years of experience in providing support to Boeing users through a Managed Service Provider at Dell. Demonstrated success in delivering high-quality IT services and solutions to meet client needs efficiently.

Overview

18
18
years of professional experience

Work History

Desktop Support Technician

Dell
Seattle, WA
04.2007 - Current
  • Perform system troubleshooting and hardware replacement as needed on WIN 10/11 machines
  • Provide support to end-users experiencing connectivity problems with VoIP phones
  • Utilize imaging tools to install operating system and software packages to new machines
  • Utilize backup tools to recover and restore user data
  • Data destruction and decommission of old assets, including data wiping and physical disposal
  • Stage new devices to ensure seamless operations for the following day
  • Contribute to the onboarding process for new team members

Catia Test Lab Manager

Dell
Seattle, WA
01.2022 - Current
  • Manage ServiceNow ticketing queue by creating and resolving tickets
  • Set up and configure machines to enable application developers to test new versions of Catia software
  • Manage Active Directory to administer remote desktop access for users
  • Use RDP to access and manage virtual desktops for software installation
  • Manage inventory of computer hardware including desktops, laptops, and peripherals

Education

Computer Networking Certificate -

Renton Technical College

Diploma -

Kentwood High School

Skills

  • Active Directory
  • Imaging & Configuration
  • Remote Support
  • Technical troubleshooting
  • Software & Hardware Installation
  • Citrix/VMware Horizon
  • Break-fix
  • ServiceNow
  • Customer Service

Additional Information

Provides frontline IT support services to end-users with a focus on helping them achieve positive business results. Troubleshoots Microsoft Windows, Office applications, and basic end-user connectivity issues. Sets up printers, installs and configures end-user laptops and desktops, and provides phone system administration. Applies software image of office workstations, desktops, laptops.

Professional Highlights

  • Led a team to complete large-scale computer relocation projects, guaranteeing minimal downtime and disruptions to operations.
  • Assisted in the set-up of network & computer equipment at Boeing hiring events, ensuring smooth operation and connectivity for attendees.
  • Created batch scripts to automate and streamline the imaging configuration process, optimizing efficiency and reducing manual workload.

Timeline

Catia Test Lab Manager

Dell
01.2022 - Current

Desktop Support Technician

Dell
04.2007 - Current

Computer Networking Certificate -

Renton Technical College

Diploma -

Kentwood High School

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SCOTT SCHUMAN