Matthew Schwab
Boise,,ID
Summary
Skilled IT specialist with a strong foundation in advanced troubleshooting, technical support, and system administration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Savers
Meridian, ID
04.2025 - Current
- Functioned as primary IT contact for Saver's Meridian corporate office, addressing Tier 1 to Tier 3 support issues.
- Maintained nearly 100% uptime for all in-office devices through routine updates, patches, and troubleshooting.
- Assisted Endpoint Administration team with application deployments, task sequences, and weekly company-wide patches using SCCM.
- Created and maintained documentation and user guides for extensive application suite and technology stack.
- Collaborated with onsite technician, system administrators, and manager to execute company-wide device lifecycle replacements.
Tier II Escalations Technician
Wasatch I.T.
Salt Lake City, Utah
12.2023 - 04.2025
- Resolved complex technical issues escalated from T1 help desk through onsite and remote support.
- Conducted network administration, server management, and firewall deployment for optimal performance.
- Managed Office 365 environments and updated SPF records to maintain security standards.
- Developed and maintained clear documentation of customer processes, procedures, and infrastructures.
- Ensured high customer satisfaction by delivering white-glove service with professional communication.
Technical Support Specialist
MangoVoice
St. George, Utah
08.2022 - 12.2023
- Provided technical support to customers for their VoIP phones. Provisioning phones, rolling out phone updates, PBX administration, troubleshooting physical and virtual phone issues, etc.
- Ensured efficient response times through professional etiquette and technical expertise in phone system support.
- Conducted training sessions on software and phone systems to enhance team skills.newly onboarded customers.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governors University
Online11-2022
Skills
- M365 Administration
- Intune Administration
- Azure/Entra Administration
- Exchange administration
- Firewall Management
- Powershell
- SCCM
- Active Directory
- GPO management
- TCP/UDP
- TCP/IP
- Network Troubleshooting
- Unifi
- Linux
- VMWare
- VoIP
Certification
- Comptia Network +
- Comptia Security +
Timeline
Desktop Support Technician
Savers
04.2025 - Current
Tier II Escalations Technician
Wasatch I.T.
12.2023 - 04.2025
Technical Support Specialist
MangoVoice
08.2022 - 12.2023
Bachelor of Science - Cloud And Network Engineering
Western Governors University