Jose Jovel
Grapevine,TX
Summary
Motivated professional eager to embrace opportunities for skill development and career advancement in a dynamic business environment. Proven ability to accomplish tasks effectively while introducing innovative strategies that enhance efficiency and foster customer loyalty. Strong work ethic, demonstrated leadership skills, and commitment to continuous learning create a solid foundation for success. Open to coaching and development, dedicated to further enhancing expertise and contributing positively to organizational goals.
Overview
16
16
years of professional experience
Work History
Package Handler
FedEx
Fort Worth, TX
11.2025 - Current
- Operated package sorting machinery to ensure efficient processing and distribution of shipments.
- Managed loading and unloading of freight, adhering to safety protocols and guidelines.
- Trained new team members on operational procedures, enhancing workflow efficiency.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
Line Service Mechanic II
Gulfstream Aerospace
Dallas, Texas
03.2025 - Current
- Meet arriving aircraft, and direct them to a parking location, greet and assist customers in locating appropriate company personnel for customer contact.
- Assist in the inspection and maintenance of ground support equipment, the fuel farm and fuel trucks, according to established guidelines, to ensure safe and efficient operating conditions.
- Assist with ramp operations such as towing, fueling, wing-walking, directing, and parking of aircraft, as necessary.
- Maintain a clean and orderly flight line free of foreign object debris and safety hazards.
- Assist flight crew with hotel reservations, ground transportation, catering, and other services.
Operations Manager
Signature Flight Support
Dallas, Texas
12.2022 - 10.2024
- Lead a team conducting base operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
- Manage the performance of the Airside Experience and/or Guest Experience Teams to ensure technical accuracy, demeanor, and adherence to company policies and procedures. Correct performance deficiencies and administer corrective action as needed.
- Interview, onboard, train, and manage team members ensuring their engagement and development.
- Schedule, coordinate and assign duties to qualified Guest Experience team members. Conduct shift and team member meetings and manage special events.
- Provide on-the-job training and assistance to Guest Experience team members.
- Assist and/or manage any regulatory compliance, audits, and/or reporting for airport or government parties if requested.
- Manage inventory of base supplies, uniforms, and equipment complying with company procurement and expensing procedures.
- Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
- Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues.
Line Service Mechanic II
Gulfstream Aerospace
Dallas, Texas
03.2017 - 11.2022
- Meet arriving aircraft, and direct them to a parking location, greet and assist customers in locating appropriate company personnel for customer contact.
- Assist in the inspection and maintenance of ground support equipment, the fuel farm and fuel trucks, according to established guidelines, to ensure safe and efficient operating conditions.
- Assist with ramp operations such as towing, fueling, wing-walking, directing, and parking of aircraft, as necessary.
- Maintain a clean and orderly flight line free of foreign object debris and safety hazards.
- Assist flight crew with hotel reservations, ground transportation, catering, and other services.
Line Service Lead Technician
Signature Flight Support
Dallas, Texas
10.2013 - 03.2021
- Lead and conducted shift briefing with Line Service Technicians.
- Lead and directed all service deliveries on the ramp.
- Provided leadership and direction to deliver safe, reliable, consistent services and operations.
- Assisted customers with hotel reservations, ground transportation, catering, and other services.
- Comply with and ensure accountability for company policies and procedures related to customer service standards, ramp, safety, and security procedures.
Sales Associate
T-Mobile USA
Dallas, Texas
07.2010 - 03.2013
- Exceeded monthly sales initiatives.
- Executed daily opening and closing procedures.
- Prepared daily deposit.
- Compiled monthly number to project daily goals for store and individuals.
- Trained new hires on programs and sales.
Education
No Degree - Aviation
Tarrant County College
Fort Worth, Texas06.2009
High School Diploma - Aviation Technology
Skyline High
Dallas, Texas01.2007
Skills
- Career-focused Communication Leadership Avid learner Teamwork
- Microsoft Office
- Customer service-focused
- Multitasking and organization
LANGUAGE SKILLS
Spanish
Timeline
Package Handler
FedEx
11.2025 - Current
Line Service Mechanic II
Gulfstream Aerospace
03.2025 - Current
Operations Manager
Signature Flight Support
12.2022 - 10.2024
Line Service Mechanic II
Gulfstream Aerospace
03.2017 - 11.2022
Line Service Lead Technician
Signature Flight Support
10.2013 - 03.2021
Sales Associate
T-Mobile USA
07.2010 - 03.2013
No Degree - Aviation
Tarrant County College
High School Diploma - Aviation Technology
Skyline High