Jose Lopez
Phoenix,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Laundry Attendant
Coinless Laundry
05.2021 - Current
- Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Assisted in reducing energy consumption by implementing eco-friendly washing and drying techniques.
Order Filler
Shamrock Foods
02.2018 - 04.2021
- Improved order accuracy by meticulously reviewing and verifying customer information before processing.
- Enhanced warehouse efficiency with systematic organization and accurate labeling of products for easy retrieval.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
- Reduced errors in inventory management by conducting regular audits and updating records accordingly.
Sales Team Lead
Empereon Constar
06.2016 - 01.2018
- Increased sales revenue by implementing targeted sales strategies and team training sessions.
- Expanded client base by fostering strong relationships and delivering exceptional customer service.
- Boosted team productivity by developing efficient sales processes and streamlining communication channels.
- Exceeded quarterly sales targets through consistent performance monitoring and constructive feedback to team members.
Telephone Banker
Bank Of America
08.2012 - 04.2016
- Boosted sales revenue with effective cross-selling of banking products and services.
- Collaborated with team members to share best practices and improve overall team performance.
- Maintained high-quality service standards, consistently meeting or exceeding performance metrics.
- Navigated complex customer issues, escalating to appropriate departments when necessary.
Guest Service Representative
Target Financial Services
10.2007 - 06.2012
- Improved credit approval rates by conducting thorough credit analysis and risk assessments for potential clients.
- Reduced delinquency rates through timely follow-ups on overdue accounts and implementing effective payment plan strategies.
- Collaborated with the collections team to recover outstanding balances, resulting in lower bad debt writeoffs.
- Monitored customer credit limits and adjusted accordingly based on payment history and financial stability to mitigate risk exposure.
Customer Service Representative
Valor Global
03.2005 - 08.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Inbound Sales Representative
Mci Worldcom
02.2003 - 02.2005
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Implemented upselling techniques effectively, driving additional revenue streams for the company.
- Stayed current on industry trends and competitor offerings, leveraging this knowledge to gain a competitive edge in sales conversations.
Education
GED -
Long Beach City College
Long Beach, CA01.2003
Skills
- Time Management
- Attention to Detail
- Organizational Skills
- Bilingual (Spanish)
- Loading and Unloading
- Conflict resolution
- Shipping knowledge
- Data entry proficiency
- Computer literacy
- Order Picking and Processing
- Dependable and Responsible
- Teamwork and Collaboration
Timeline
Laundry Attendant
Coinless Laundry
05.2021 - Current
Order Filler
Shamrock Foods
02.2018 - 04.2021
Sales Team Lead
Empereon Constar
06.2016 - 01.2018
Telephone Banker
Bank Of America
08.2012 - 04.2016
Guest Service Representative
Target Financial Services
10.2007 - 06.2012
Customer Service Representative
Valor Global
03.2005 - 08.2007
Inbound Sales Representative
Mci Worldcom
02.2003 - 02.2005
GED -
Long Beach City College
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