Jose Lopez
Mercedes,TX
Overview
2
2
years of professional experience
Work History
Juvenile Supervision Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
10.2023 - Current
- Provided crisis intervention when necessary, employing de-escalation techniques to maintain a safe environment within the residents and myself.
- Conducted intake assessments on new residents, gathering important information for proper placement within the facility.
- Managed resident progress effectively by maintaining current knowledge on their court status and overall progress towards goals.
- Used strong analytical and problem-solving skills to develop solutions for challenging situations.
- Utilized the department software (JCMS) for recurring changes on individualized court cases.
- Transported juvenile inmates to and from court hearings, medical facilities, classes, or recreational activities.
Juvenile Probation Internship
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
08.2023 - 10.2023
- Enhanced intern productivity by assisting with project coordination and providing ongoing support with case word that needed to be completed.
- Gained hands-on experience in JCMS (Juvenile Case Management System)
- Prepared written chronological notes of meeting discussions to ensure clear communication throughout the department and families of the juveniles.
Server
Santikos Palladium
10.2021 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled card transactions accurately, as well as daily financial reports.
Education
Bachelors of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX12.2023
Associate of Arts - Interdisciplinary Studies
South Texas College
Weslaco, TX05.2020
High School Diploma -
Mercedes Early College Academy
Mercedes, TX05.2020
Skills
- Admissions Processes
- Transaction Monitoring
- Proficient in Excell, Word, and Powerpoint
- Instruction and Behavioral Analysis
- Process Monitoring
- Regulatory Compliance
Timeline
Juvenile Supervision Officer
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
10.2023 - Current
Juvenile Probation Internship
Judge Mario E. Ramirez, Jr. Juvenile Justice Center
08.2023 - 10.2023
Server
Santikos Palladium
10.2021 - 07.2023
Bachelors of Arts - Criminal Justice
The University of Texas At San Antonio
Associate of Arts - Interdisciplinary Studies
South Texas College
High School Diploma -
Mercedes Early College Academy
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