Jose Lopez Cerrato

Responsible for redirecting and identifying returned vehicles, verifying time and mileage, and ensuring each vehicle is moved to the appropriate lot location. Identifies and tags vehicles that have been flagged for grounding while maintaining an organized lot to promote efficient access and smooth traffic flow.Conducts regular inventory checks and vehicle counts to ensure accuracy and accountability. Provides exceptional customer service by greeting customers, guiding them to exits, and addressing any questions or concerns in a professional and courteous manner.Safely transports vehicles within the site as needed, consistently adhering to safe driving practices and following verbal instructions. Demonstrates the ability to work effectively with minimal supervision while maintaining strong time management and organizational skills.

• Engaged customers through tailored interactions, understanding specific needs and preferences for AT&T products.
• Delivered hands-on demonstrations of advanced AT&T technologies, including 5G+ Phone Lines, ensuring comprehensive product understanding.
• Effectively negotiated sales and closed deals, consistently exceeding performance targets while resolving customer inquiries and processing agreements.
• Managed territory through strategic scheduling, including evening and weekend appointments, while prospecting new business opportunities.
• Monitored industry trends and competitive landscape, adapting sales strategies to enhance AT&T's market presence.
• Increased sales revenue by implementing effective field sales strategies and techniques.
• Collaborated with marketing department to create targeted promotional materials for field sales efforts.
• Tracking sales activities and customer interactions to monitor performance.

• Greeted and assisted customers to create a positive shopping experience, ensuring accuracy in cash handling, payment processing, credit and debit transactions, including gift cards.
• Helped customers locate items, resolved concerns, and provided professional service to ensure customer satisfaction.
• Cleaned and prepared jewelry for display in locked cases and high-value areas, maximizing sales opportunities.
• Sorted and priced incoming donations based on category, condition, and store policies.
• Organized and restocked merchandise on the sales floor, creating attractive and accessible displays.
• Offered product knowledge and provided personalized jewelry recommendations to customers.
• Trained new associates in company policies and procedures, fostering a supportive work environment.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.