Summary
Overview
Work History
Education
Skills
References
Skills Qualifications
Languages
References
Timeline
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Jose L. Solis Jr.

Chicago,IL

Summary

Bilingual professional with extensive experience in retail and customer service, specializing in effective communication and organizational skills. Proven track record as a Commissioned Sales Associate, consistently achieving sales targets while delivering exceptional service. Strong ability to build lasting relationships with customers, enhancing overall shopping experience. Committed to continuous growth within a dynamic company environment.

Overview

9
9
years of professional experience

Work History

Sales Associate

North Face
Chicago, IL
11.2023 - Current
  • Delivered exceptional customer service through product inquiries and recommendations.
  • Maintained organized, fully-stocked shelves while ensuring proper merchandise displays.
  • Supported inventory management by receiving, labeling, and organizing shipments.
  • Processed transactions with accuracy and efficiency at point of sale.
  • Collaborated with team members to achieve sales goals and uphold brand standards.
  • Ensured cleanliness and safety of fitting rooms and sales floor for optimal presentation.

Barista / Shift Lead

Starbucks
Chicago, USA
01.2022 - 09.2023
  • Led store operations during assigned shifts, delegating tasks, and ensuring team efficiency.
  • Delivered high-quality customer service in a fast-paced environment, resolving issues quickly and professionally.
  • Trained and mentored new baristas, reinforcing store policies and quality standards.
  • Prepared handcrafted beverages and food items according to company recipes and customer requests.
  • Handled cash and card transactions accurately, including closing register duties, and deposit preparation.
  • Maintained a clean, safe, and welcoming environment for both customers and team members.

Night Stocker

Jewel-Osco
Chicago, USA
12.2020 - 10.2021
  • Restocked merchandise and ensured proper fronting and facing of products.
  • Maintained cleanliness and organization throughout store during overnight shifts.
  • Monitored product expiration dates and rotated stock to minimize waste.
  • Collaborated with team members to complete restocking tasks prior to store opening.
  • Adhered to safety procedures while handling heavy inventory and operating equipment.

Barista

Dunkin’ Donuts
Chicago, USA
12.2020 - 10.2021
  • Delivered fast, friendly service while preparing coffee, espresso, and food orders to customer specifications.
  • Maintained clean and organized workspace to comply with food safety standards.
  • Restocked supplies during shifts to enhance team efficiency and ensure smooth operations.
  • Accurately handled cash and credit transactions at point of sale.
  • Assisted with opening and closing duties, including cleaning, prepping, and reconciling drawers.

Replenisher

Power Stop
Bedford Park, USA
01.2020 - 04.2020
  • Managed large volumes of automotive parts, including brake pads and rotors.
  • Executed loading and unloading of shipments, ensuring precise inventory placement.
  • Maintained organized warehouse environment to enhance operational efficiency.
  • Adhered to safety protocols while operating equipment and handling heavy materials.

Assisted in inventory control by reporting shortages and damaged goods.

Cook

Naty’s Pizza
Chicago, USA
07.2019 - 07.2019
  • Prepared and cooked pizzas and other menu items according to customer orders and company recipes
  • Maintained cleanliness and sanitation standards in the kitchen and food prep areas.
  • Operated kitchen equipment safely and efficiently during busy service hours.
  • Assisted with inventory checks and restocking of ingredients and supplies.
  • Collaborated with team members to ensure timely and accurate order fulfillment.

Apprentice

After School Matters Program
Chicago, USA
07.2017 - 09.2017
  • Engaged in hands-on training across arts, communication, science, sports, and technology.
  • Developed skills in time management, collaboration, and creative problem-solving.
  • Contributed to major projects and presentations within a team environment.
  • Enhanced technical soccer skills through structured drills and group coaching.

Tournament Assistant

Spring Soccer Tournament
Oak Brook, USA
05.2016 - 05.2016
  • Checked in players, and verified team rosters for accuracy.
  • Monitored game schedules and ensured matches started on time.
  • Communicated with coaches, referees, and staff to support smooth tournament operations.
  • Assisted in the setup and breakdown of tournament equipment and signage.

Education

Bachelor’s Degree - Criminal Justice

Roosevelt University
Chicago, IL
04.2025

High School Diploma -

Eric Solorio Academy High School
Chicago, IL
01.2018

Skills

  • Microsoft Word
  • Excel
  • DataEase
  • Customer service
  • Team leadership
  • Effective communication
  • Stocking and receiving
  • Teamwork
  • Engaging with diverse customers
  • Retail Sales Experience
  • Retail merchandising
  • Multitasking Abilities
  • Store organization
  • Positive and professional
  • Windows OS
  • Excellent communication
  • Organizational skills
  • Documentation
  • Time management
  • Problem-solving
  • Conflict resolution

References

Available upon request

Skills Qualifications

Fluent in English and Spanish, Microsoft Word, Excel, Lotus 1-2-3, DataEase, Novell Systems, Windows OS (3.1–NT), Excellent communication, Organizational skills, Documentation, Time management, Problem-solving

Languages

English
Full Professional
Spanish
Full Professional

References

References available upon request.

Timeline

Sales Associate

North Face
11.2023 - Current

Barista / Shift Lead

Starbucks
01.2022 - 09.2023

Night Stocker

Jewel-Osco
12.2020 - 10.2021

Barista

Dunkin’ Donuts
12.2020 - 10.2021

Replenisher

Power Stop
01.2020 - 04.2020

Cook

Naty’s Pizza
07.2019 - 07.2019

Apprentice

After School Matters Program
07.2017 - 09.2017

Tournament Assistant

Spring Soccer Tournament
05.2016 - 05.2016

Bachelor’s Degree - Criminal Justice

Roosevelt University

High School Diploma -

Eric Solorio Academy High School
Jose L. Solis Jr.