Processed all loan-related activity—including drawdowns, rollovers, conversions, interest calculations, and fee management—ensuring accurate execution in compliance with credit agreements.
Ensured lending transactions are processed timely, correctly, and in alignment with bank policies and procedures, effectively minimizing operational risks and financial losses.
Maintained comprehensive knowledge of portfolios and deal documentation, serving as a subject matter expert for internal teams and external stakeholders.
Demonstrated professionalism and a client-focused approach by communicating responsively, proactively, and reliably across multiple levels and parties.
Processed outgoing loan-related payments through FED, CHIPS, and SWIFT systems, ensuring accuracy and compliance with settlement standards.
Maintained and periodically updated customer/agent bank contact lists and special handling instructions to support accurate servicing.
Investigated, reconciled, and resolved outstanding items in cash accounts, including past dues, suspense items, and break-funding charges.
Coordinated with Middle Office, Front Office, and clients to secure necessary approvals for complex transactions.
Managed multiple work queues simultaneously, prioritizing critical items while meeting deadlines.
Handled inquiries from business lines, clients, and agent banks, delivering timely and accurate responses.
Underwriter
Suncoast Credit Union
05.2019 - 12.2023
Conducted comprehensive evaluations of loan requests, ensuring alignment with application data, underwriting standards, and lending guidelines.
Advised on alternative solutions for delinquent loans, partnering with the loss mitigation department to reduce risk exposure.
Trained staff on identifying loan products tailored to members’ financial needs, enhancing cross-selling effectiveness.
Supported frontline personnel with guidance on policy adherence, risk assessment, and effective lending strategies.
Collaborated with indirect dealers to communicate loan decisions and recommend alternative products that meet client needs.