Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
JOSE MACEDO

JOSE MACEDO

Austin

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Seeking opportunities to expand skills while facilitating company growth.

Overview

7
7
years of professional experience

Work History

Personal Care Advocate

Prescription Lifeline
Cedar Park
04.2024 - 06.2025
  • Educated clients on available healthcare options, including insurance coverage and financial aid programs.
  • Collaborated with healthcare professionals to coordinate services for patients needing additional assistance.
  • Created detailed case notes to document progress in client's medication plans.
  • Conducted regular audits of patient files in order to ensure accuracy.
  • Initiated outreach activities in order to build trust between the organization and the patient.
  • Responded promptly to inquiries from customers regarding their applications.
  • Maintained a high level of professionalism when interacting with customers at all times regardless of any difficult situations that may arise during the course of processing their application.

Content Moderator

Accenture
Austin
10.2019 - 07.2023
  • As a Content Moderator I reviewed and analyzed user profiles, videos, pictures, & text-based content
  • Helped the QA & SME's teams with shadowing/training sessions to help colleagues improve their knowledge on the workflows given to us.
  • Demonstrated critical thinking and attention to detail to revise current policies to improve the overall experience for both agents and users.
  • Continuously hit above the expected client target in every workflow I was trained on.
  • Adhered strictly to confidentiality protocols when handling sensitive information.
  • Tracked metrics related to key performance indicators such as response time, resolution rate in order to measure the effectiveness of moderating activities.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.

Delivery Driver

RailCrew Xpress (Amazon)
Austin
06.2018 - 10.2019
  • Conducted pre-inspections to keep trucks reliable and well-maintained.
  • Utilized street maps to plan and determine most efficient routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Processed shipment documents neatly and efficiently for each load.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Transported and safely delivered items to prevent damage or loss.

Education

High School Diploma -

Lanier High School
Austin, TX
06.2013

Skills

  • Fact-Checking
  • Error Correction
  • Quality Control Analysis
  • Customer Service
  • Desktop and Laptop Computers
  • Attention to detail
  • Adaptability and flexibility
  • Team Collaboration

Languages

  • English
  • Spanish

Timeline

Personal Care Advocate

Prescription Lifeline
04.2024 - 06.2025

Content Moderator

Accenture
10.2019 - 07.2023

Delivery Driver

RailCrew Xpress (Amazon)
06.2018 - 10.2019

High School Diploma -

Lanier High School

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