Jose Martel
Lubbock,TX
Summary
Experienced Event Specialist with 1-2 years in service industry. Skillfully delivers high-quality service and promote customer loyalty. Dedicated to team and business success. Reliable employee with time management and teaming abilities. Dedicated to completing work on-time and going above and beyond with each activity. Excellent work ethic and attendance record. Enthusiastic Carhop skilled in safe food handling and creating exceptional guest experiences. People-oriented and focused worker with knowledge of ordering procedures and customer service. Multitasks to deliver exceptional service.
Overview
1
1
year of professional experience
Work History
Car Hopper
Sonic
- Memorized orders and maintained 90 - 100% accuracy in high-traffic times.
- Maintained apositive and professional attitude to instill business confidence and promote repeat business with customers.
- Operated headset communication system to take orders quickly and accurately from customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Answered guest questions and promoted special products.
- Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
General Staff Member
Texico Conference Of SDA
06.2023 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency alongside team and customer safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Established and maintained strong work relationships with colleagues through regular meetings and communication.
- Participated in team-building activities to foster teamwork and collaboration.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed and improved time management and organizational skills to maximise personal productivity.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Liaised with management and other departments to maintain smooth operations.
- Scheduled and coordinated daily and weekly staff meetings to maintain productive communication.
Demo Event Specialist
Advantage Solutions
09.2022 - 12.2022
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Assisted customers in locating items, addressed questions and provided product samples.
- Recommended specific product options to meet customer needs.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Engaged consumers in stores, on sidewalks and at outdoor events to encourage product sampling.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
- Provided product samples, coupons, informational brochures and incentives to persuade people to buy products.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Developed creative displays and signage to draw customers to products.
- Maintained accurate records of promotional events and customer interactions.
- Maintained clean, organized and professional work environment.
- Greeted customers warmly and pleasantly answered inquiries.
- Provided exceptional customer service to drive satisfaction.
- Maintained knowledge of current promotions and product features.
- Assisted customers with product selection based on individual needs and preferences.
- Communicated product value, quality, and style to educate and entice potential customers.
- Increased sales by effectively communicating product benefits.
- Educated customers on product features and answered questions regarding product use.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
Education
No Degree - Pre-Medicine
Texas Tech University
Lubbock, TX05.2027
High School Diploma -
Sandia View Academy
65 Sandia View Lane Corrales, NM 8704805.2023
Skills
- Critical Thinking
- Customer Complaint Resolution
- Organization and Time Management
- Interactive Communication Skills
- Promptness and Punctuality
- Willing to Learn
- Product Memorization
- Order Preparation and Processing
- Dependable and Cooperative
- Active Listening
- Good Communication
- Order Accuracy
- Teamwork and Collaboration
- Reading Comprehension
- Customer Service
- Customer Interaction
- Inventory and Stocking
- Mathematically Adept
- Conflict Mediation
Accomplishments
- Achieved customer satisfaction by with accuracy and efficiency.
- Collaborated with a team of 5 in the development of Texico on The GO!.
Computer/ Laptop enthusiast, Video Games, Reading, Sports, Working out
I love looking at different specs included in laptops and different computers, and I have a very strong interest in building computers and messing with their software. I have a knack for video games and love spending time unwinding, along with reading to gain a sense of clarity and being able to expand my literature and vocabulary. I love physical activity and maintaining a healthy lifestyle.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
A1
Timeline
General Staff Member
Texico Conference Of SDA
06.2023 - 07.2023
Demo Event Specialist
Advantage Solutions
09.2022 - 12.2022
Car Hopper
Sonic
No Degree - Pre-Medicine
Texas Tech University
High School Diploma -
Sandia View Academy
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