KYLIEGH BLAKER
Canton,Ohio
Summary
Dynamic and results-driven professional with extensive experience in customer service at Red Lobster. Proven ability in training and development, enhancing team performance through effective communication and conflict resolution. Skilled in cash handling and adept at fostering positive customer relationships, ensuring a memorable experience.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Car Hopper
Woodys Rootbeer Stand
Canton, OH
03.2026 - Current
- Delivered timely service to customers in car hop role, enhancing overall satisfaction.
- Coordinated order fulfillment and delivery processes to ensure accurate and efficient service.
- Trained new staff on operational procedures and customer interaction standards.
- Streamlined workflow by implementing best practices for order accuracy and speed.
- Developed strategies to improve customer engagement and retention through personalized service approaches.
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
Server
Red Lobster
Canton, Ohio
02.2024 - 12.2025
- Explained details for new menu items and daily specials.
- Trained new servers in company policies, guest service standards, and best practices.
- Listened to guest needs and responded promptly for personalized service.
- Followed safety, sanitization and food handling guidelines.
- Communicated professionally with customers, colleagues, and supervisors.
- Entered orders into computer system to coordinate with kitchen staff.
- Processed credit card transactions, gift cards, and cash payments.
- Answered customer inquiries about menu items and provided recommendations.
- Collaborated with kitchen staff to communicate special requests or modifications from guests accurately.
- Greeted customers upon arrival and escorted them to their tables.
Barista
Dunkin
Canton, Ohio
05.2023 - 02.2024
- Participated in ongoing training sessions to stay updated on industry trends, products, and techniques.
- Set up displays and merchandising for seasonal promotions or special events.
Crew Trainer
Culvers
Canton, Ohio
06.2021 - 12.2023
- Trained crew members on specific customer deliverables, company standards, and documentation.
- Conducted regular crew meetings to discuss progress, address concerns, and share updates.
- Evaluated employee progress during training period and recommended necessary adjustments.
- Trained new crew members on company policies, procedures, and safety guidelines.
Education
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Jackson High school
MassillionNo Degree - Bachelor of Art’s in Psychology
Southern New Hampshire University
Hooksett, NHSkills
- Communication strategies
- Public speaking
- Customer relationship management
- Report writing
- Team collaboration
- Critical thinking
- Adaptability to change
- Training and development
- Time management
- Error assessment
- Conflict resolution
- Public relations
- Customer service
- Cash handling
- Staff training
- Problem solving
- Active listening
- Attention to detail
- Complaint resolution
- Customer education
- Adaptive team player
LANGUAGE
American - Conversational
Sign
Laungage
Timeline
Car Hopper
Woodys Rootbeer Stand
03.2026 - Current
Server
Red Lobster
02.2024 - 12.2025
Barista
Dunkin
05.2023 - 02.2024
Crew Trainer
Culvers
06.2021 - 12.2023
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Jackson High school
No Degree - Bachelor of Art’s in Psychology
Southern New Hampshire University