Jose Martinez
Laveen
Summary
Results-driven Project/Service Coordinator with 9 years of experience in project scheduling and coordination, adept at leading multiple projects simultaneously, and proficient Microsoft Office. Skilled in enhancing customer satisfaction, optimizing resource allocation, and fostering seamless communication between teams. Committed to driving operational efficiency and achieving project milestones consistently.
Overview
15
15
years of professional experience
Work History
Project Engineer
GLOBAL ROOFING GROUP
Phoenix, AZ
06.2025 - Current
- Maintained organized project records for audits, reporting, and project closeout.
- Ensured compliance with OSHA standards and supported safety documentation including JHAs.
- Managed material procurement and vendor coordination, resolving delays, backorders, and discrepancies.
- Communicate daily updates to stakeholders including PMs, subcontractors, vendors, and clients.
- Updated internal tracking systems to reflect real-time project status.
- Reviewed and supported invoice approvals to ensure accurate billing and cost tracking.
- Assisted with change order preparation including scope review, pricing, and supporting documentation.
Tracked project costs, labor production, and budget performance to support cost control efforts. - Maintained accurate project documentation including daily reports, site photos, and progress updates.
- Processed and tracked RFIs, submittals, and shop drawings while ensuring compliance with plans and specifications.
- Performed jobsite visits to verify work met project specifications and quality standards.
- Monitored material deliveries, crew activity, and manpower to ensure alignment with project schedule and avoid delays.
- Managed daily project workflow by reviewing schedules, tracking open tasks, and coordinating priorities with Project Managers and Superintendents.
Service Coordinator
STARKWEATHER ROOFING
PHOENIX, AZ
10.2021 - Current
- Answer high-volume calls, assist customers, ensuring satisfaction and prompt service.
- Input work order data into Salesforce with precision, maintaining up-to-date records.
- Coordinate with field technicians and supervisors to gather necessary project information.
- Oversee daily operations of 7+ crews, ensuring efficient workflow and resource allocation.
- Review timesheets and work orders daily, ensuring accuracy and compliance.
- Secure equipment rentals and confirm material deliveries to kickstart projects on time.
- Confirmed timely delivery of all materials for project commencement, contributing to smooth project initiation.
- Facilitate communication between clients and field teams, ensuring project details are accurately conveyed and client expectations are met.
- Analyze project data and workflow patterns, implementing process improvements to enhance efficiency and reduce downtime.
- Streamlined communication processes between clients and field teams, resulting in improved project clarity and enhanced customer satisfaction.
- Developed a centralized tracking system for equipment rentals and material deliveries, ensuring timely project starts and reducing delays.
- Analyzed project data to identify workflow patterns, implementing process improvements that led to measurable enhancements in efficiency.
- Facilitated seamless communication between clients and field teams, ensuring project expectations were met and customer satisfaction remained high.
Project Coordinator/Assistant Project Manager
ANTIS ROOFING & WATERPROOFING
IRVINE, CA
12.2015 - 10.2021
- Scheduled and dispatched over 60 technicians daily, ensuring optimal resource allocation.
- Resolved client and homeowner inquiries, enhancing field team productivity and customer satisfaction.
- Coordinated scheduling changes promptly to maximize efficiency and minimize downtime.
- Assigned work schedules based on worker location, improving service delivery.
- Monitored project progress and reported status to leadership, facilitating informed decision-making.
- Enhanced client satisfaction by resolving complex issues swiftly, driving a notable increase in repeat business.
- Streamlined technician deployment, optimizing daily schedules for over 60 technicians, leading to improved operational efficiency.
- Facilitated seamless communication between field teams and clients, ensuring project milestones were met consistently.
- Analyzed project timelines and resource allocation, implementing strategies that maximized workforce productivity.
- Implemented efficient scheduling processes, boosting technician productivity and enhancing service delivery to clients.
- Monitored project progress and utilized data analysis to inform leadership, enabling timely adjustments and improved outcomes.
- Fostered clear communication between field teams and clients, ensuring alignment on project milestones and enhancing client trust.
- Developed a streamlined technician dispatch system, reducing downtime and increasing overall operational efficiency.
- Responsible for procuring materials and coordinating the delivery of lifts and other equipment to ensure timely and efficient job site operations.
- Collaborated closely with the Project Manager to support the effective planning and execution of projects.
Sales Associate
SHOETERIA
ORANGE, CA
06.2011 - 11.2014
- Consistently exceeded monthly sales targets through effective upselling and customer engagement.
- Managed cash register and contributed to inventory control for accessories.
- Maintained key holder responsibilities, ensuring store security and operational efficiency.
- Demonstrated strong communication skills, enhancing customer satisfaction and loyalty.
- Enhanced product displays to boost visual appeal, driving higher foot traffic and customer interest.
Education
High School -
Garden Grove High School
06-2011
Skills
- Assistant Project Management
- Customer Service
- Salesforce
- Sage
- Team Leadership
- Adaptability
- Quick Learner
- Salesforce Lightning
- Microsoft Office
- Data Entry
- Spanish
- Procore
Timeline
Project Engineer
GLOBAL ROOFING GROUP
06.2025 - Current
Service Coordinator
STARKWEATHER ROOFING
10.2021 - Current
Project Coordinator/Assistant Project Manager
ANTIS ROOFING & WATERPROOFING
12.2015 - 10.2021
Sales Associate
SHOETERIA
06.2011 - 11.2014
High School -
Garden Grove High School