Jose Martinez Jr.
St. Cloud
Summary
Demonstrates a commitment to building long-term client relationships and achieving sales growth through strategic contract negotiation. Over 25 years in customer service and account management, emphasizing project management and cross-functional team coordination to drive efficiency and compliance.
Overview
18
18
years of professional experience
Work History
Project Manager
Lapin Services
Orlando
03.2025 - Current
- Developed cost estimates for diverse projects, facilitating informed budgeting and resource allocation.
- Adjusted project scope and costs while implementing effective change management processes to maintain project alignment with goals.
- Coordinated cross-functional teams, enhancing communication and collaboration to achieve project objectives.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Conferred with project personnel to identify and resolve problems.
- Inspected and sized commercial grease traps within an assigned territory.
Territory Account Manager
GFL Environmental
Orlando
03.2024 - 03.2025
- Developed strategic goals for new business acquisition, focusing on high occupancy regions to expand market share.
- Negotiated contracts with firms of various sizes, achieving optimal gross margins on long-term agreements.
- Managed client relationships for GFL, fostering long-term partnerships that enhance client satisfaction and retention.
Regional Account Manager
Clean Earth Environmental Solutions
Orlando
02.2023 - 12.2023
- Identify and target prospects to drive sales and increase market share.
- Oversaw sales forecasting/analysis, pricing strategies, and management of key accounts.
- Managed extensive book of existing customers, nurturing relationships to drive additional business.
- Developed business plan outlining sales objectives, key accomplishments, and competitive insights.
- Managed a yearly budget of $1.7 million.
Resource Recovery Representative
Cliff Berry Inc Environmental Services
Orlando
10.2017 - 02.2023
- Managed accounts in designated territory, strengthening customer relationships and satisfaction.
- Scheduled new customers for regular route installation, improving service efficiency.
- Retrieval and transport of various industrial and automotive liquid wastes for the purpose of recycling.
- Documentation of all wastes collected in accordance with local, state and federal DOT and EPA regulations.
- Coordinate with dispatch office to cover all routes in the Central Florida region.
- Ensuring all drivers have the tools needed to complete all services within a defined area.
- Coordinate with the fleet department to ensure all vehicles are in proper operational order.
- Addressed customer complaints, ensuring timely resolutions and maintaining service quality.
- The daily collection of all volume and revenue data for evaluation.
Sales and Service Representative
Ultimate Business Services
Orlando
03.2016 - 10.2017
- Sold coffee products and supplies to customers on dedicated route, fostering customer relationships and repeat business.
- Presented and sold various lines of business to existing customers, enhancing customer satisfaction and loyalty.
- Sold and maintained medical supplies, ensuring product availability for customer needs.
- Installed and serviced coffee brewers at customer locations to ensure optimal performance.
- Recovered and transported confidential files securely for document shredding to maintain privacy.
Sales and Service Representative
Safety Kleen Systems
Orlando
04.2008 - 01.2016
- Completion of daily scheduled service calls as assigned with a 95% or better on time performance. Safely operates vehicle in accordance with U.S. DOT, local, state, and federal requirements.
- Coordinated re-routing and dispatching for over 10 drivers to optimize delivery efficiency.
- Managed collection and transportation of used oil for assigned accounts, adhering to environmental guidelines.
- Executed collection and transportation of used oil for various client accounts, adhering to environmental guidelines.
- Provided wastewater retrieval and transport services, ensuring compliance with safety regulations.
- Executed wastewater retrieval and transport services, including trenching and underground pit cleanouts, to ensure compliance with safety regulations.
- Oversaw handling and transportation of hazardous and non-hazardous waste, ensuring compliance with regulations.
- Handling and transportation of hazardous and non-hazardous waste adhering to company, state, and federal standards.
- Service and repair of aqueous and solvent-based parts washers.
- Sale and installation of parts washer and containerized waste service lines of business.
- Sale of non-service based products.
- Set up and collection of accounts receivable for both charge and c.o.d. accounts.
Education
Bachelor of Science - Business Administration, Business Management
Western Governors University
Millcreek, Utah01-2021
Micro-Credential - Business Essentials
Western Governors University
Millcreek, Utah01-2021
Micro-Credential - Human Resources Management
Western Governors University
Millcreek, Utah01-2021
Micro-Credential - Applied Business Skills
Western Governors University
Millcreek, Utah01-2020
Skills
- Project management
- Project scope definition
- Budget planning
- Cost estimation
- Financial tracking
- Resource allocation
- Change management
- Compliance assurance
- Stakeholder engagement
- Team coordination
- Cross-functional coordination
- Strategic planning
- Project documentation
- Customer relationship management
Timeline
Project Manager
Lapin Services
03.2025 - Current
Territory Account Manager
GFL Environmental
03.2024 - 03.2025
Regional Account Manager
Clean Earth Environmental Solutions
02.2023 - 12.2023
Resource Recovery Representative
Cliff Berry Inc Environmental Services
10.2017 - 02.2023
Sales and Service Representative
Ultimate Business Services
03.2016 - 10.2017
Sales and Service Representative
Safety Kleen Systems
04.2008 - 01.2016
Bachelor of Science - Business Administration, Business Management
Western Governors University
Micro-Credential - Business Essentials
Western Governors University
Micro-Credential - Human Resources Management
Western Governors University
Micro-Credential - Applied Business Skills
Western Governors University