JOSE MEJIA
Buckeye,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments. Determined professional with dedication to hard work and team player attitude.
Overview
10
10
years of professional experience
Work History
Warehouse Associate
McLane Company
01.2024 - Current
- Unloaded materials from trucks using forklifts and pallet jacks.
- Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
- Assisted in loading finished goods onto delivery vehicles as required.
- Handled hazardous materials safely following prescribed regulations.
- Communicated effectively with team members on matters related to work assignments.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Machine Operator (seasonal)
5Below
11.2023 - 01.2024
- Loaded and unloaded materials onto pallets safely and securely using the cherry picker lift.
- Operated cherry picker to move, locate, relocate, and stack material in warehouse.
- Maintained accurate records of all inventory movements using computerized system.
- Inspected cherry pickers daily for proper functioning prior to use.
- Cleaned and maintained the forklift on a regular basis as per manufacturer's instructions.
- Provided assistance in rearranging warehouse storage shelves as needed.
- Utilized a hand-held scanner to process orders for shipping.
- Picked orders quickly and accurately according to customer specifications.
- Operated material handling equipment such as reach truck, order picker. safely and efficiently.
Customer Service Representative
PSCU Financial Services
10.2021 - 01.2024
- Verified customer identification documents and entered data into the banking system.
- Processed deposits, withdrawals, loan payments, and other transactions accurately and efficiently.
- Provided excellent customer service to clients by responding to inquiries in a timely manner.
- Managed incoming calls from customers regarding account issues while providing solutions quickly.
- Issued debit cards, checks, and other banking materials to customers upon request.
- Maintained confidentiality of bank records and client information.
Supervisor
Alfredos Drywall
01.2015 - 12.2023
- Applied strong leadership talent and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communicated goals.
- Worked with management team to implement proper division of responsibilities.
- Mentored newly hired employees on operating equipment, safety, and developed a training manual to use for reference.
Customer Service Representative
Moxie Pest Control Of Arizona
06.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Respond to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Supervisor
A1 Roofing
02.2019 - 01.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve work areas.
- Maintained compliance with company policies, objectives, and communication goals.
Warehouse Associate
Macys Warehouse
10.2014 - 12.2014
- Worked safely around moving machinery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Operated forklifts to transfer inventory to and from target destinations.
Education
Administration of Justice -
Maricopa Community Colleges Estrella Mountain Community College
Avondale, AZ08.2014
High School Diploma -
Verrado High School
Buckeye, AZ05.2014
Skills
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
Timeline
Warehouse Associate
McLane Company
01.2024 - Current
Machine Operator (seasonal)
5Below
11.2023 - 01.2024
Customer Service Representative
PSCU Financial Services
10.2021 - 01.2024
Customer Service Representative
Moxie Pest Control Of Arizona
06.2020 - 01.2022
Supervisor
A1 Roofing
02.2019 - 01.2021
Supervisor
Alfredos Drywall
01.2015 - 12.2023
Warehouse Associate
Macys Warehouse
10.2014 - 12.2014
Administration of Justice -
Maricopa Community Colleges Estrella Mountain Community College
High School Diploma -
Verrado High School