Jose Mendez
Whitehall,PA
Summary
Accomplished Operations Director with 15+ years of leadership experience, skilled in developing and implementing strategic organizational visions. Demonstrated expertise in operations and processes, utilizing principles to successfully drive operational goals and ensure effective management.
Overview
7
7
years of professional experience
Work History
Outside Sales/Service East Coast
GEA Group
09.2024 - Current
- Account Management: Establish and maintain accounts by analyzing the market and determining customer needs to achieve sales targets.
- Technical Presentations: Prepare and deliver technical and sales presentations at industry seminars and to customers.
- Cost Estimates & Quotations: Assist in preparing cost estimates and quotations by reviewing project plans and consulting with engineers and other technical personnel.
Process Improvements: Analyze cost-benefit ratios of equipment to determine improvements for customer applications. - Technical Support: Assist service engineers in field testing and troubleshooting.
- Sales: Drive territory equipment sales and service activities, ensuring alignment with overall business goals. Allocate resources effectively and prioritize initiatives to maximize market impact.
- Market Expansion: Drive sales and service growth, expanding market reach and coverage within the territory. Monitor market trends to stay ahead of the competitive landscape.
- Quotation & Pricing: Develop detailed quotations, understand customer requirements, and assist in defining pricing strategies to ensure margin contribution and competitiveness.
- Change Management & Leadership: Lead change management initiatives, applying entrepreneurial competencies and strong leadership skills to drive organizational success.
Sr Warehouse Manager
US Foods
12.2023 - 05.2024
- Warehouse Senior Manager with focus on warehouse culture, safety, service, and cost through coordination and management of warehouse leaders and associates
- Union based facility, assist HR & VP Operations in interpreting the provisions of the collective bargaining agreement
- Providing leadership and measurable solutions throughout the facility
- Tracked production and quality control systems to proactively identify deficiencies.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Sr. Operations Manager
Veho Technology
08.2022 - 08.2023
- Built a high-performing team of supervisors and associates to deliver an advanced level of quality, speed, and service in all daily activities to ensure clients satisfaction and adherence to strict company production guidelines
- Use of data and collaboration with key stakeholders to identify and execute process improvements for the operation
- Generating and developing programs and practices that deliver a high level of customer satisfaction, on-time delivery success, and safety within my facilities
- Partnered with our Client Operations team to exceed client expectations as their last-mile delivery carrier
- Actively engaged in client retention and acquisition of new markets for business
- Execution of expanding market share
- Lead efforts to significantly impact efficiencies and scalability in warehouse operations (i.e
- Automated sortation implementation) as well as managing increased complexity at the market level (hub to spoke, master sort facilities, high volume facilities)
Operations Manager
Qurate Retail Group
02.2022 - 07.2022
- Operation & management of 1.8 million square foot facility in Pennsylvania
- Staff of several hundred employees
- Operation of inbound & outbound shipping, transportation, and overall management of overnight production
- Providing continuous improvement to drive safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
- Utilization of the site Warehouse Management System (WMS) to optimize perfect order fulfillment and provide operational insights to improve WMS effectiveness
Operations Director
Purple Line Opus
09.2021 - 02.2022
- Responsible for 43 million in manufacturing, sales, and production, with advancement of new production lines for all of U.S
- Opus Camper Lines
- Developed new efficiencies and manufacturing cells to streamline production
- Organized areas of improvement & efficiency within the business model
- Long-term development to create initiatives that further the company's overall goals and market share
- Achieved departmental budgets to find ways to minimize expenses and optimize profits
- Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
- Communicating with the board and other key stakeholders about shifting company priorities
Regional Operations & Logistics Manager
Alto Pharmacy
08.2020 - 09.2021
- Collaboration with Senior Ops, Director, & VP of Ops & Fulfillment
- Overseeing large Dispatch, Pharmacy, Shipping, and Delivery teams throughout market s
- Expansion of markets and profits and along with implementation and development of SOP's, development of staff and increasing efficiencies of everyday duties to impact dollar per shipment and increase profits
- Market analysts, and overall growth to increase the presence of the company within given markets
Regional Manager of Division 10 Construction Sales, Manufacturing & Distribution Firm
Specialties Direct Inc
02.2018 - 04.2019
- Regional director with operational oversight overall business decisions
- Lead increases in new business and profits for the company across the region
- Slashing budgets by 25%
- Slashed cost and lag on company resources directly impacting growth in revenue and client portfolio
- Achieved organizational compliance with state & federal laws
- Implemented SOP's integration along with educating all staff across the region in modern workday safety practices
- Collaboration with VP of Distribution Management to streamlining product lines, building materials, shipment lag, and slashed overall freight time and cost
- Implemented sales strategies along with integration of SaaS & CRM platforms for the enhancement of services and sales
- Successfully negotiated Union and Labor contracts with partners across the San Francisco Bay Region
Warehouse Facilities & Logistics Supervisor
NomNomNow Inc
09.2017 - 01.2018
- Supervisor of an integrated facilities management team to guarantee smooth week over week operations as business scaled to achieve goals in production and revenue, while maintain budgets and cost
- Oversaw all facility operations
- Implemented protocols to ensure proper quantity and quality of product manufactured on a weekly basis
- Liaison between the operations facility, and marketing/sales/C-level employees in our Oakland office
- Vendor management
- Oversaw operations and training of inventory systems
Education
College course work completed - Secondary Education
Lehigh Carbon Community College
Schnecksville, PA02.2003
High school General Studies -
Binghamton High School
Binghamton, NY06.2002
Skills
- Negotiation expertise
- Sales Presentations
- Client acquisition
- Pipeline Management
- Operations Management
- Productivity Improvement
- KPI reporting
- Strategic Planning
Languages
Spanish
Professional Working
Timeline
Outside Sales/Service East Coast
GEA Group
09.2024 - Current
Sr Warehouse Manager
US Foods
12.2023 - 05.2024
Sr. Operations Manager
Veho Technology
08.2022 - 08.2023
Operations Manager
Qurate Retail Group
02.2022 - 07.2022
Operations Director
Purple Line Opus
09.2021 - 02.2022
Regional Operations & Logistics Manager
Alto Pharmacy
08.2020 - 09.2021
Regional Manager of Division 10 Construction Sales, Manufacturing & Distribution Firm
Specialties Direct Inc
02.2018 - 04.2019
Warehouse Facilities & Logistics Supervisor
NomNomNow Inc
09.2017 - 01.2018
High school General Studies -
Binghamton High School
College course work completed - Secondary Education
Lehigh Carbon Community College
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