Jose Mendez
Cleburne
Summary
Dedicated customer service professional with experience at La Quinta Inn & Suites, excelling in relationship building and critical thinking. Proven ability to resolve conflicts and enhance guest satisfaction, while maintaining a professional environment. Skilled in data entry and active listening, ensuring efficient operations and positive experiences for all guests.
Overview
8
8
years of professional experience
Work History
Janitor
Globe Life Park in Arlington
04.2018 - 08.2018
- Assisted guests with check-in and check-out processes, ensuring smooth arrival and departure experiences.
- Responded to guest inquiries promptly, providing information on hotel amenities and local attractions.
- Resolved customer complaints efficiently, maintaining a positive environment for guests.
Customer Service Representative
La Quinta Inn & Suites In
08.2024 - Current
- Assisted guests with check-in and check-out processes, ensuring smooth arrival and departure experiences.
- Responded to guest inquiries promptly, providing information on hotel amenities and local attractions.
- Resolved customer complaints efficiently, maintaining a positive environment for guests.
Customer Service Representative
Best Western Plus Hotel
04.2020 - 07.2024
- Collaborated with housekeeping staff to ensure room readiness for incoming guests.
- Maintained cleanliness and organization of front desk area, ensuring professional appearance at all times.
- Processed reservations and cancellations using property management system with attention to detail.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Seguin High School
Arlington Tx 06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
La Quinta Inn & Suites In
08.2024 - Current
Customer Service Representative
Best Western Plus Hotel
04.2020 - 07.2024
Janitor
Globe Life Park in Arlington
04.2018 - 08.2018
High School Diploma -
Seguin High School