Jose Molina
Bridgeport,CT
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Home Depot
Stamford, CT
03.2024 - Current
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Initiated friendly conversation with customers to determine level of assistance required.
- Provided product information and answered customer questions.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted in the preparation and execution of physical inventory counts.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Maintained current forklift training and certification as required by company policies.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
IT Technical Support Intern
University of Connecticut
Stamford, CT
09.2023 - 03.2025
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Performed routine maintenance and software updates on school computers and room projectors.
Restaurant Team Member
Prime One Eleven
Trumbull, CT
04.2022 - 05.2023
- Greet guests.
- Answer menu questions.
- Communicated with hosts, "busser" staff and kitchen staff to prepare for and serve customers.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Presented menus to patrons, answered questions about menu items and made recommendations.
Education
High School Diploma -
Bridgeport Military Academy
Bridgeport, CT06-2023
Skills
- Product knowledge
- Customer service
- Effective communication
- Customer Engagement
- Visual merchandising
- Sales techniques
- Inventory management
- Team collaboration
- Loss prevention
- Equipment maintenance
- Conflict resolution
- Decision-making
- Analytical thinking
- Team supervision
- Active listening
- Teamwork
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Electric reach truck license at Home Depot
- Forklift license
- NJROTC
Timeline
Retail Sales Associate
Home Depot
03.2024 - Current
IT Technical Support Intern
University of Connecticut
09.2023 - 03.2025
Restaurant Team Member
Prime One Eleven
04.2022 - 05.2023
High School Diploma -
Bridgeport Military Academy
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