Jose Mondragon

Shift leader

Assist manager

All cook station

Inventory of production

• Assisted in training new staff on operational procedures and customer service standards.
• Developed and implemented daily workflows to enhance efficiency across team activities.
• Coordinated inventory management, ensuring accurate stock levels and timely reordering of supplies.
• Monitored service quality, providing feedback to staff for continuous improvement in guest experiences.
• Supported management in scheduling shifts, optimizing workforce allocation based on demand trends.
• Facilitated communication between front-of-house and back-of-house teams to streamline operations.
• Analyzed sales data to identify trends, contributing to strategic menu adjustments and promotions.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Led team meetings focused on performance goals and operational excellence initiatives.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Generated repeat business through exceptional customer service.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Facilitated team-building activities, enhancing team cohesion and morale.
• Conducted performance evaluations and provided constructive feedback to employees.
• Monitored sales trends to adjust pricing strategies for optimal profitability.

• Prepared ingredients and menu items following established recipes to maintain consistency and quality.
• Operated kitchen equipment, ensuring proper use and adherence to safety protocols.
• Collaborated with team members to optimize workflow during peak service hours.
• Maintained cleanliness and organization of workstations to promote a safe cooking environment.
• Trained new staff on food preparation techniques and kitchen procedures for efficient operations.
• Assisted in inventory management by tracking stock levels and notifying management of shortages.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Implemented time-saving techniques, improving overall kitchen efficiency during high-demand periods.
• Contributed to menu development by suggesting seasonal ingredients and innovative dish ideas.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Plated and presented all dishes to match established restaurant standards.
• Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
• Checked food temperature regularly to verify proper cooking and safety.
• Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Increased kitchen productivity by keeping tools organized for easy access when needed.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Boosted employee morale through positive attitude, willingness to assist others when needed.
• Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
• Grilled meats and seafood to customer specifications.
• Demonstrated proficiency in using various kitchen equipment safely for efficient food preparation.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
• Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Strengthened team communication through active listening and constructive feedback during shift meetings or one-on-one sessions.
• Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
• Assisted in inventory management by accurately tracking supplies and placing orders as needed.
• Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
• Implemented effective waste reduction strategies, minimizing food costs and supporting sustainable practices.
• Improved team morale and productivity through effective communication and collaboration.
• Collaborated with chef to develop new menu items, leading to increased diner interest and sales.
• Optimized food presentation, resulting in positive customer feedback and increased social media attention.
• Negotiated with suppliers for better pricing on high-quality ingredients, improving profit margins.
• Reduced food waste significantly by implementing innovative inventory tracking system.
• Enhanced kitchen efficiency by maintaining clean and organized workstation.
• Led kitchen safety workshop, resulting in zero accidents or injuries for year.
• Managed kitchen equipment maintenance, preventing unexpected downtime and preserving workflow.

• Developed strategic sales initiatives to enhance customer acquisition and retention.
• Led cross-functional teams to optimize operational efficiency and service delivery.
• Analyzed market trends to identify growth opportunities in business development.
• Established key partnerships with local businesses to expand service offerings.
• Mentored junior staff, fostering skill development and improving team performance.
• Conducted regular training sessions on best practices for sales techniques and customer service.
• Evaluated performance metrics to drive continuous improvement in sales strategies.
• Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Led team meetings focused on sharing best practices which contributed significantly to overall team success.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
• Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
• Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
• Built diverse sales pipeline to exceed quota targets.
• Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
• Coordinated with technical teams to ensure seamless product delivery and after-sales support, leading to increased customer retention rates.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Developed compelling presentation decks to gain approval for ideas and communicate results.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.