Housekeeping Supervisor with 20+ years of hospitality experience. Hands-on leader focused on efficient operations and guest satisfaction, resolving issues while maintaining policy standards.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Virgin Hotels
Las Vegas, Nevada
01.2025 - Current
Supervised daily housekeeping operations to maintain high cleanliness standards.
Trained and mentored staff on effective cleaning techniques and safety protocols.
Knowledge with hot sos,armedeus,opera,lms
HOUSEKEEPING MANAGER
ARIA Resort & Casino Las Vegas
Las Vegas, Nevada
07.2024 - 10.2024
Managed daily operations at a Forbes 5-Star luxury hotel, ensuring exceptional guest experiences through personalized service and attention to detail.
Led a team of 20+ staff in maintaining cleanliness and service standards.
Collaborated with front desk to respond promptly to guest requests and promote positive experience.
HOUSEKEEPING SUPERVISOR/MANAGER
Mirage Hotel & Casino
Las Vegas, NV
11.2013 - 07.2024
Provided guidance to staff on techniques to boost performance and elevate customer interactions.
Conducted routine assessments of guest rooms, corridors, bathrooms, elevators, stairs, and communal zones to uphold elevated hygiene benchmarks.
Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
Addressed maintenance requests from guests or staff promptly. Collaborated with various hotel departments to maintain seamless operations.