Jose Najera
Bakersfield,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly Sales Advisor knowledgeable about Fashion/Home products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over 5 years in Retail industry.
Overview
23
23
years of professional experience
Work History
Sales Advisor
Ashley Furniture Homestore
Bakersfield, CA
10.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
- Demonstrated features, answered questions and offered solutions.
- Informed customers of promotions to increase sales productivity and volume.
Sales Assistant
JCPenney
Bakersfield, CA
10.2021 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Food Service Worker
Rosemary Family Creamery
Bakersfield, CA
04.2001 - 06.2016
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Psychology
Bakersfield College
Bakersfield, CAFashion Design & Marketing
A.I.U
Los Angeles, CASkills
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Cross-selling services
- Fluent in Spanish
- Product Demonstrations
- Relationship Building
- Sales closing
- Product Merchandizing
- Opening and closing procedures
- Food safety and sanitation
Timeline
Sales Advisor
Ashley Furniture Homestore
10.2023 - Current
Sales Assistant
JCPenney
10.2021 - Current
Food Service Worker
Rosemary Family Creamery
04.2001 - 06.2016
Psychology
Bakersfield College
Fashion Design & Marketing
A.I.U