Jose Nieves-Rivera
Harrisburg,PA
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing a Help Desk position where excellent response and Problem-Solving skills will help improve a company's success.
Overview
3
3
years of professional experience
Work History
Digital Confirmation Agent
West Shore Home
01.2023 - Current
- Responded to customer inquiries and provided accurate information about products and services via live chat/live calls.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- High Call Volume (80-150 Calls Per Day)
- Assisted with Salesforce Configuration for Dashboards
- Responded to inquiries by phone, email and live chats.
Patient Consultant
Curaleaf
12.2020 - 11.2022
- Troubleshot and contacted appropriate areas during system inoperability to reduce downtime.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Logged activities in tracking system to maintain accurate, timely records.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Monitored, tracked, and conveyed important patient information to Pharmacist staff to help optimize treatment planning and care delivery.
Education
Bachelor of Science - Information Technology
Southern New Hampshire University (Online)
Hooksett, NH06.2026
Skills
- Internet Savvy
- Problem-Solving
- Organizational Skills
- Information Documentation
- Written and Verbal Communication
- Troubleshooting
- Bilingual (Spanish)
Timeline
Digital Confirmation Agent
West Shore Home
01.2023 - Current
Patient Consultant
Curaleaf
12.2020 - 11.2022
Bachelor of Science - Information Technology
Southern New Hampshire University (Online)
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