Jose Olmedo
Santa Clarita,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain an entry-level HVAC position to help launch career while achieving company goals.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
PRG
Van Nuys , CA - California
01.2019 - 01.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored workflow processes and identified areas of improvement.
- Coached staff members to develop long-term career goals.
- Responded to customer questions regarding products, prices and availability.
- Greeted customers and provided exceptional customer service.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered store and merchandise questions and led customers to wanted items.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
Warehouse Worker
Vallarta Supermarket WAREHOUSE
Panorama City, CA
01.2017 - 07.2018
- Secured items in truck by strapping over protective padding.
- Examined packages and goods for damage and notified vendors of replacement needs.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Recognized defective material and reported issues to management.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Staged and sorted multiple types of products for loading.
- Packed boxes and stock using organizational guidelines.
- Inspected damaged goods prior to disposal or return to vendor.
- Received deliveries, scanned packages and updated orders in internal database.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
- Operated forklifts to fill or empty overhead spaces.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Established and maintained good relations with customers, vendors and transport companies.
- Organized warehouse space for efficient storage of products.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Construction Worker
mondragron construction
North Hollywood, CA - California
01.2013 - 10.2016
- Transported materials from one site location to another using trucks or trailers.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
- Completed general carpentry, electrical, mechanical, HVAC and plumbing installations and repairs.
- Mixed concrete, mortar and other materials to prepare building material.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Used picks and shovels to dig, spread and level dirt and gravel.
- Controlled traffic passing near, in or around work zones.
- Assisted HVAC technicians with installation and repair of air conditioning systems.
- Assisted with installation of lighting fixtures for outdoor landscapes.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Trimmed or edged around flower beds, walks, or walls.
- Watered plants by hand or with automated irrigation systems.
- Planted flowers, bushes, shrubs, trees and grass.
- Advised customers on plant, flower or shrubbery care.
- Repaired broken sprinkler heads and adjusted water flow settings accordingly.
- Cared for lawns by mulching, aerating, weeding or grubbing.
Education
High School Diploma -
Van Nuys Senior High School
Van Nuys, CA06.2012
Skills
- Power Tool Operation
- Worksite Preparation
- Troubleshooting
- Truck Loading
- Demolition
- Materials Loading
- Construction
- Customer Needs Assessment
- Product Sales
- System Installations
- Staff Training
- Retail Sales Customer Service
- Customer Service
- Problem-Solving
- Excellent Communication
- Mechanical Skills
- Staff Management
- Training and Mentoring
- Relationship Building
- Project Planning
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Customer Service Representative
PRG
01.2019 - 01.2023
Warehouse Worker
Vallarta Supermarket WAREHOUSE
01.2017 - 07.2018
Construction Worker
mondragron construction
01.2013 - 10.2016
High School Diploma -
Van Nuys Senior High School