Jose Ortega
IACA
Anaheim,CA
2
Languages
23
years of professional experience
Dynamic Operations Manager with a proven track record in optimizing workflows and enhancing team performance. Expertise in staff development and process improvements drives significant gains in operational efficiency. Service manager of the year awarded by South Coast Apartment Association in 2004 and 2011. Service manager of the year awarded by ICAC in 2008 , 2010 and 2011. Operation Manager of The year 2026.
Work History
Operations Manager
14 Years 7 Months- Coordinated cross-functional teams to ensure project alignment and timely execution of operational goals.
- Implemented process improvements to optimize workflow and reduce bottlenecks in service delivery.
- Streamlined daily operations to enhance efficiency and productivity within various departments.
- Assisted all 4 MODs in their regions with presentations in best practices in turn process to reduce turn time and improve quality.
- SME for OC1 supports the training department with various training including appliances,HAVC, plumbing, PDP among other trainings provided by this department.
- Mentored and developed multiple Service Managers and Assistant Service Managers, resulting in the successful training and promotions of 12 team members into leadership roles.
- Developed training materials for new employees, enhancing onboarding processes and operational knowledge.
- Monitored performance metrics to identify areas for improvement and implement corrective actions.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Sr. Service Manager
4 Years- Developed strategic initiatives to improve customer satisfaction metrics across multiple service channels.
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Analyzed service processes to identify improvement opportunities and implement effective solutions.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Coordinated closely with other departments to identify opportunities for collaboration, ensuring seamless execution on joint initiatives.
- Oversaw budget management for the department, ensuring proper allocation of resources while minimizing unnecessary expenditures.
Service Manager
4 Years 2 Months- Led team in delivering exceptional customer service and resolving complex issues effectively.
- Implemented process improvements that increased service responsiveness and reduced downtime.
- Developed training programs to enhance staff performance and operational efficiency.
- Managed inventory control systems to ensure optimal resource availability and accuracy.
- Oversaw scheduling and staffing to align with operational demands and service goals.
- Hired, trained and supervised team of service staff members to meet business goals.
- Monitored service staff performance and provided feedback for improvement.
Education
High School Diploma
CPO
Advance M.A.S.T.E.R.Tech Theory
Building Maintenance
Skills
Operations management
Project management abilities
Planning and implementation
Maintaining compliance
Performance management
Team leadership
Budget management
Employee motivation
Staff development
Project management
Customer service
Delegation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Manager
IACA
03.2012 - CurrentRead More
Sr. Service Manager
ICAC
03.2008 - 03.2012Read More
Service Manager
ICAC
01.2004 - 03.2008Read More
Santiago Canyon College
High School Diploma
Read More
Pool & Hot Tub Alliance
CPO
Read More
American HVAC Training Centers
Advance M.A.S.T.E.R.Tech Theory
Read More
CET
Building Maintenance
Read More