Jose Ortuno

UtiliQuest LLC

09.2000 - Current

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Worked with management team to implement proper division of responsibilities.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Introduced team contests and goals to enhance productivity and improve employee morale.
Analyzed equipment breakdowns using various troubleshooting methods.
Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
Monitored safety compliance to maintain strict standards and protect team members from harm.

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