Jose Pena
Coachella,CA
Summary
Personable Merchandising offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Talented Merchandiser well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering 3-year background marketing products within stores to maximize product profitability.
Overview
5
5
years of professional experience
Work History
Technician
Cinemark Theatres
LA QUINTA, CA
11.2022 - Current
- Managed workflow and productivity of lower-level technicians to keep projects on task.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Installed new components or replaced defective parts to restore functionality.
Customer Service Associate
Lowes Home Improvement Stores
LA QUINTA, CA
09.2019 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focused on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Resolved concerns with products or services to help with retention and drive sales.
Laborer Worker
Greenview Farming Inc
McFarland, CA
08.2018 - 10.2019
- Worked to Pick and harvest fruits such as Grapes, and Oranges in 100-degree weather.
- Worked as a team one person packed the grapes for them to be sold and transported to another country or city. The other cut the grapes and made sure they were healthy and ready to be picked.
Education
Bachelor of Science - Data Processing Technology
California State University - San Bernardino
San Bernardino, CA05.2024
High School Diploma -
Monache High School
Porterville, CA06-2018
Liberal Arts Business & Technology - Liberal Arts And Sciences
College Of The Desert
Palm Desert, CA05-2022
Associate Degree in Computer Information Systems - Computer And Information Systems Security
College of The Desert
Palm Desert, CA05-2022
Bachelor's - Information Systems & Tecnology
California State University - San Bernardino
San Bernardino, CACurrent
Skills
- Point of sale operation
- Problem-solving skills
- Merchandising understanding
- Stocker
- Quality assurance
- Usability Testing
- Business Management
- Design, Layout, and Typography
- CSS
- Javascript
- HTML
- Mobile App Design
- Adobe Photoshop
- Technical Writing
- Python Programming
- CompaTia Network
- CompaTia Security
- RedHat Certified
- Networking
Languages
English
Spanish
Timeline
Technician
Cinemark Theatres
11.2022 - Current
Customer Service Associate
Lowes Home Improvement Stores
09.2019 - 08.2022
Laborer Worker
Greenview Farming Inc
08.2018 - 10.2019
Bachelor of Science - Data Processing Technology
California State University - San Bernardino
High School Diploma -
Monache High School
Liberal Arts Business & Technology - Liberal Arts And Sciences
College Of The Desert
Associate Degree in Computer Information Systems - Computer And Information Systems Security
College of The Desert
Bachelor's - Information Systems & Tecnology
California State University - San Bernardino
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