Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jose Pena

Fort Polk,LA

Summary

Accomplished professional with a background in the US Army, demonstrating expertise in CCTV monitoring and exceptional interpersonal skills. Spearheaded security enhancements and cross-training initiatives, significantly improving operational efficiency. Proven leader in high-stress environments, committed to excellence in customer service and team development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Gate Guard

US Army
05.2024 - Current
  • Maintained a safe environment through effective communication with fellow gate guards and supervisors.
  • Enhanced security by diligently monitoring access points and verifying visitor credentials.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Upheld a high standard of professionalism through consistent punctuality, attention to detail, and dedication to maintaining site security.
  • Assisted in the reduction of security breaches by conducting thorough vehicle inspections and reporting suspicious activities.
  • Streamlined access control processes through the use of technology such as ID scanners and surveillance cameras.

Calvary Scout

US Army
06.2021 - Current
  • Operated wheeled and tracked vehicles and communications equipment.
  • Educated newer members on platoon inner workings, answered questions and provided advice on daily duties.
  • Communicated updates on task completion to supervisors, maintaining smooth operations.
  • Conducted route reconnaissance operations to identify safe passage routes for troop movement, minimizing exposure to enemy forces.
  • Increased team efficiency in reconnaissance missions by developing detailed plans and coordinating with other units.
  • Spearheaded cross-training initiatives within the unit, fostering a well-rounded skill set among Cavalry Scouts that improved overall effectiveness in diverse situations.

Food Service Manager

Burger King
08.2019 - 01.2020
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Maintained a clean and organized workspace, contributing to a positive environment for customers and coworkers.
  • Handled high-volume orders with precision, ensuring accurate order fulfillment and timely delivery to customers.
  • Exhibited strong communication skills when interacting with both customers and colleagues to foster a positive work environment.
  • Complied with company policies regarding discounts, promotions, or special offers while processing transactions correctly.

Education

High School Diploma -

Palmetto High School
Palmetto, FL
06.2021

Skills

  • CCTV Monitoring
  • Physical Fitness
  • Vehicle Inspection
  • Visitor screening
  • GPS Navigation
  • Verbal and written communication
  • Customer Service
  • Staff Leadership
  • Team Development
  • Problem-solving abilities
  • Reliability
  • Interpersonal Skills

Accomplishments

  • Supervised team of five staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Received the US Military Achievement Combination Award for safely providing transport for more than 5000 people
  • Received Army Achievement Medal for assistance in community outreach

Certification

  • Certified Gate Guard, US Military Police - 2024

Languages

Spanish
Native or Bilingual

Timeline

Gate Guard

US Army
05.2024 - Current

Calvary Scout

US Army
06.2021 - Current

Food Service Manager

Burger King
08.2019 - 01.2020

High School Diploma -

Palmetto High School

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Jose Pena