Jose Pena
New Caney,Texas
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Community-oriented Officer comfortable working in high-stress situations and coordinating emergency responses. Seasoned team leader with unrelenting dedication to keeping community safe and secure. Proactive about using proper protocols while on duty and interacting with community contacts.
Observant security officer committed to protecting people and property and maintaining law and order. Well-versed in conflict resolution, crime scene investigation and firearms operations. Dutiful and diligent individual with solid history of achievement in policing and leadership.
Overview
7
7
years of professional experience
Work History
COMMISSIONED OFFICER LEVEL 3
ST. MORITY SECURITY
11.2024 - Current
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Improved department efficiency by streamlining and implementing policies and processes.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Enhanced officer safety with introduction of new protective gear and safety protocols.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Maintained database systems to track and analyze operational data.
ATM REPAIR PROTECTION AGENT
ZONA FACTA COLLECTIVE LLC
01.2024 - 06.2024
- Utilized cctv monitoring as well as virtual chats and radios comms to provide a safe environment for our clients site and employees
- Advised clients on the implementation of new security protocols and strategies
- We had 3 posts on this post that all 3 of us officers rotated it was guard shack, main security room, and either golf cart or foot patrol to maintain the highest level of security possible
- Developed and implemented innovative strategies to improve business processes and increase profitability
- Developed strong relationships with customers through effective communication skills
- Maintained up-to-date knowledge of applicable local, state, and federal laws concerning what can and cannot be done by security officers in various situations
- I was tasked with foot patrolling both the parking lot and retail side of this property located on Kirby Drive
- I was always taught to stay vigilant while on post while also not drawing attention to myself and the repair tech
- Maintained strong relationships with key customers
- Drove over 100 miles daily while driving safely from site to site
- Utilized various communication apps to always be in contact with my tech and my dispatch
COMMISSIONED OFFICER LEVEL 3
TEXAS CRIME & INVESTIGATIONS
10.2023 - 12.2024
- Coordinated operations with other emergency service groups.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
Neighborhood Watch Coordinator
PEACH CREEK FOREST
07.2023 - Current
- Served as a liaison between local government entities and community members regarding issues affecting the area
- Organized volunteer efforts for various projects throughout the neighborhood
- Coordinated with local law enforcement agencies to ensure effective implementation of crime prevention strategies
- Advised residents on how best to access social services provided by governmental agencies
- Designed promotional materials such as flyers, brochures, posters to increase awareness about upcoming events or initiatives
- Facilitated conflict resolution between conflicting parties in order to maintain peace within the community
VOLUNTEER
MONTGOMERY SEARCH AND RESCUE
05.2020 - Current
- Coordinated special projects and assignments
- Fostered leadership capabilities by taking initiative on various initiatives within the organization
- Gathered ongoing needs from community partners to create project inventory
VOLUNTEER
CERT
02.2020 - 05.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Assisted in disaster relief efforts, ensuring timely distribution of aid and supplies.
- Raised awareness about environmental issues through educational workshops.
- Improved public safety, participating in community watch programs.
VOLUNTEER
HOUSTON CITIZENS POLICE ACADEMY
03.2018 - 06.2018
- Participated in community clean-up and enrichment projects
- Gained experience in data entry and record-keeping during my time as a volunteer
- Employed research methods to investigate new ways of increasing efficiency in operations within the organization
- Helped organize fundraisers to benefit organizational objectives
- Displayed flexibility when adapting quickly to changing circumstances or instructions from supervisors
- Observed rules and safety regulations of organization while carrying out assigned tasks
- Leveraged conflict resolution techniques when mediating disputes between volunteers or staff members
Education
Associate of Arts - Business
Lone Star College
Houston, TX08-2014
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
COMMISSIONED OFFICER LEVEL 3
ST. MORITY SECURITY
11.2024 - Current
ATM REPAIR PROTECTION AGENT
ZONA FACTA COLLECTIVE LLC
01.2024 - 06.2024
COMMISSIONED OFFICER LEVEL 3
TEXAS CRIME & INVESTIGATIONS
10.2023 - 12.2024
Neighborhood Watch Coordinator
PEACH CREEK FOREST
07.2023 - Current
VOLUNTEER
MONTGOMERY SEARCH AND RESCUE
05.2020 - Current
VOLUNTEER
CERT
02.2020 - 05.2020
VOLUNTEER
HOUSTON CITIZENS POLICE ACADEMY
03.2018 - 06.2018
Associate of Arts - Business
Lone Star College