Jose Pena Jr
Rialto,CALIFORNIA
Summary
Dedicated service technician with a proven track record at Ontrac Garage Doors, excelling in installation and repair. Recognized for exceptional customer service and attention to detail, I consistently enhanced client satisfaction through timely, high-quality solutions. My proactive approach to preventive maintenance and effective communication ensures optimal equipment performance and client understanding.
Overview
34
34
years of professional experience
Work History
Service Technician
Ontrac Garage Doors
San Bernardino, CA
01.2004 - 10.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Flooring Installer
Vintage Design Inc
Yorba Linda, CA
10.1990 - 01.2004
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.
- Enhanced customer satisfaction by providing professional and timely flooring installation services.
- Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
- Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
- Improved flooring installation quality by using precision tools and techniques.
Education
Electrical, Electronics And Communications Engineering
ITT Technical Institute
West Covina, CA09-1987
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician
Ontrac Garage Doors
01.2004 - 10.2024
Flooring Installer
Vintage Design Inc
10.1990 - 01.2004
Electrical, Electronics And Communications Engineering
ITT Technical Institute