Jose Perales Jr
Dallas,TX
Summary
Detail-oriented and bilingual professional with a diverse background in hospitality and finance. Expertise in loan processing, customer service, and training new staff. Ready to contribute to team success and elevate customer experiences in a dynamic environment.
Overview
12
12
years of professional experience
Work History
Lead Bartender
Electric Shuffle
Dallas, TX
12.2021 - Current
- Deliver high-energy, attentive service in a fast-paced hospitality environment
- Guide guests through food and beverage selections with strong product knowledge
- Prepare cocktails and fulfill drink orders for both guests and servers
- Train and onboard new bartenders on service standards and procedures
- Maintain cleanliness and ensure compliance with health and safety regulations
- Anticipate guest needs to enhance overall experience and satisfaction
General Loan Processor
Advancial Federal Credit Union
Dallas, TX
09.2020 - Current
- Process and manage loan applications while ensuring accuracy and compliance
- Collaborate with dealerships and loan officers across multiple branches
- Maintain and prioritize a high-volume lending queue
- Communicate effectively with internal teams and external partners
- Identify process improvements to increase efficiency and automation
- Train new hires within the lending department
Repossession Specialist
Advancial Federal Credit Union
Dallas, TX
09.2018 - 09.2020
- Managed a portfolio of ~70 repossession accounts simultaneously
- Coordinated with vendors to efficiently locate and recover collateral
- Utilized skip tracing tools to locate delinquent members
- Ensured timely completion of all federal and state documentation
- Cultivated collaborative relationships with vendors to enhance recovery efforts
- Prepared detailed reports and processed post-recovery documentation to support compliance
Asset Management Representative
Advancial Federal Credit Union
Dallas, Oregon
09.2014 - 03.2018
- Managed delinquent accounts (1–180 days past due) to facilitate timely collections
- Handled inbound/outbound calls to negotiate favorable payment arrangements
- Conducted skip tracing to efficiently update member contact information
- Documented all member interactions and account updates
- Delivered high-quality service while maintaining professionalism
Education
High School Diploma -
Sachse High School
SachseSkills
- TABC certification
- Customer Service & Relationship Management
- Strong Communication & Organization
- Training & Team Development
- Bilingual: English & Spanish
- Microsoft Office: Word, Excel, Outlook, PowerPoint
- Systems: Velocity, Symitar, Akcelerent, Toast
- Loan Processing & Documentation Review
- Collections & Skip Tracing
Timeline
Lead Bartender
Electric Shuffle
12.2021 - Current
General Loan Processor
Advancial Federal Credit Union
09.2020 - Current
Repossession Specialist
Advancial Federal Credit Union
09.2018 - 09.2020
Asset Management Representative
Advancial Federal Credit Union
09.2014 - 03.2018
High School Diploma -
Sachse High School