Shayla Bratton
Houston,TX
Summary
Personable and driven, with knack for creating memorable guest experiences. Adept in mixology and beverage presentation, with solid understanding of inventory management and customer service. Aims to elevate bar's atmosphere and contribute to its success.
Overview
9
9
years of professional experience
Work History
Lead Bartender
The Decoy
Houston, TX
08.2024 - Current
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Collaborated with management to create enticing promotions for special events and holidays, driving increased foot traffic to the establishment.
Lead Bartender
Granger's Restaurant & Bar
Houston, TX
05.2024 - 08.2024
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Led team meetings to continually improve communication among staff members, resulting in more effective teamwork during peak hours.
Bartender/Server/Banquet Server
Pappadeaux Seafood Kitchen
The Woodlands, TX/Beaumont, TX
02.2019 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Airman/Medical Records Technician
United States Air Force
Colorado Springs, CO
08.2015 - 02.2019
- Developed strong working relationships with physicians, nurses, and other healthcare professionals to ensure accurate recordkeeping practices were upheld consistently across all departments.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Communicated with military bases and posts worldwide to safely transmit information regarding medical records.
Education
United States Air Force Academy
Colorado Springs, COSkills
- Superior customer service
- Expert mixology
- Food handling certification
- TABC certification
- New hire training
Timeline
Lead Bartender
The Decoy
08.2024 - Current
Lead Bartender
Granger's Restaurant & Bar
05.2024 - 08.2024
Bartender/Server/Banquet Server
Pappadeaux Seafood Kitchen
02.2019 - 05.2024
Airman/Medical Records Technician
United States Air Force
08.2015 - 02.2019
United States Air Force Academy