Jose Perez
Yonkers,New York
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Restaurant Implementation Consultant
WiFi Spotlight
12.2022 - Current
- Assist restaurants with setting up ISP accounts.
- Help restaurants determine technology needs.
- Assist restaurant owners with network design for POS.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Installation of POS system, POS printers and Wi-Fi network- Toast, Clover, Square
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Explained complex, technology-related issues in basic, understandable terms related to restaurant technology.
Business Sales Manager
Spectrum Business Class
12.2020 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed and implemented comprehensive salesperson training program.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Business Account Executive
Spectrum Business Class
05.2019 - 12.2020
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Collaborated with current and potential small businesses extensively to understand needs before proposing specific solutions.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
- Participated in monthly training on latest technology trends and products in industry.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
SUNY Old Westbury
Long Island, New YorkSkills
- New Business Development
- Vendor Management
- Staff Management
- Sales Reporting
- Client retention strategies
- Customer Relationship Management
- Software Proficiency
- CRM Software Expertise
- SLA Management
- Technical Troubleshooting
- Ticket Management
- Spanish Fluency
Certification
CED Solutions – CCNA: Implementing and Administering Cisco Solutions (200-301), 2023
Languages
Spanish
Professional Working
Timeline
Restaurant Implementation Consultant
WiFi Spotlight
12.2022 - Current
Business Sales Manager
Spectrum Business Class
12.2020 - 12.2022
Business Account Executive
Spectrum Business Class
05.2019 - 12.2020
SUNY Old Westbury