Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Perez

Weslaco,TX

Summary

Detail-oriented lead Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication, Hardworking troubleshooter and multitasker with 39 yrs of hands on experience completing various services and repairs in -depth understanding of blueprints and schematics , implementing the training of new associates to learn job properly.

Overview

39
39
years of professional experience

Work History

Lead Service Technician

AtlasCopco
11.2005 - 03.2025
  • Improved customer satisfaction by promptly addressing service requests and providing knowledgeable support.
  • Streamlined workflow with efficient scheduling of service appointments and prioritization of tasks.
  • Enhanced team productivity, conducting thorough training sessions for new technicians.
  • Troubleshot complex technical issues to identify root causes and implement effective solutions.
  • Reduced equipment downtime, ensuring proper calibration and alignment of components during routine inspections.
  • Repaired and replaced worn and damaged components.

Service Technician

Haggar MGF Co.
01.1989 - 10.2005
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Field Service Technician

Argus Security Systems
09.2002 - 08.2005
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.

Communication Technician

US Army
11.1985 - 11.1988
  • Enhanced network performance by troubleshooting and resolving complex communication issues.
  • Implemented new communication systems for improved efficiency and reduced downtime.
  • Demonstrated strong problem-solving skills when faced with unexpected technical challenges during installations or repairs.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Installed and repaired network cabling, hardware and software to maximize operational efficiency.
  • Conducted regular inspections of telecommunications systems to identify and repair any potential issues.

Education

Associate of Applied Science - Electronics Technology

Texas State Technical College - Harlingen
Harlingen, TX
06.1993

Skills

  • Network configuration
  • Electrical Systems
  • Mechanical Troubleshooting
  • Air Compressors
  • Diagnostic Skills
  • Equipment Troubleshooting
  • Customer Service
  • Preventive Maintenance
  • Mechanical abilities
  • Parts Replacement

Timeline

Lead Service Technician

AtlasCopco
11.2005 - 03.2025

Field Service Technician

Argus Security Systems
09.2002 - 08.2005

Service Technician

Haggar MGF Co.
01.1989 - 10.2005

Communication Technician

US Army
11.1985 - 11.1988

Associate of Applied Science - Electronics Technology

Texas State Technical College - Harlingen

Similar Profiles

CREATE PROFILE
Jose Perez