Jose Perez
Houston,TX
Summary
Results-oriented professional skilled in managing high-value accounts and driving sales performance. Exceptional in building strong client relationships while adapting to evolving market conditions. Proven track record in implementing process improvements and optimizing resource allocation to enhance customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
Builders FirstSource
Houston, Texas
12.2025 - Current
- Addressed final inquiries post-service completion to ensure customer satisfaction.
- Maintained knowledge of industry trends and best practices to enhance service quality.
- Coordinated internal and third-party technicians to optimize resource allocation.
- Implemented process improvements that effectively reduced service costs.
- Managed daily activities of field service technicians, assigning tasks and monitoring progress closely.
- Engaged with current BFS vendors, including Western, Win-dor, Pella, Pgt and more to enhance service delivery.
Inside Sales Representative
Builders FirstSource
04.2022 - 11.2025
- Managed high-value homebuilder accounts averaging $500,000 to $600,000 in monthly millwork revenue
- Proven ability to manage multiple priorities and meet tight deadlines
- Proficient in millwork specifications, product selection, and construction methods
- Generated detailed millwork estimates and maintained clear communication with the customer throughout the quoting process, driving strong customer retention
- Demonstrated strong, detail-oriented skills
- Maintained a safe and organized work environment by adhering to established safety practices and procedures
- Implemented CRM tools to improve tracking of customer interactions and sales performance
Painter
Five Star Painting
06.2021 - 03.2022
- Prepared industrial and residential surfaces by cleaning, sanding, and priming for optimal paint adhesion
- Proficient in applied painting techniques using equipment to achieve high-quality finishes on diverse surfaces
- Assembled and climbed multi-floor indoor scaffolding, staged ladders, and planks to reach work area surfaces using good safety practices
- Improved customer relations through strong communication skills and attention to detail in all projects
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site
Education
High School Diploma -
Elsik High School
Houston05-2020
Skills
- Account management and consultative selling
- CRM Software and data analysis reporting
- Reliable problem solver with strong customer relationship management
- Business management and solution selling
- Bilingual writer and speaker in Spanish and English
- Skilled in Microsoft Excel, Word, Outlook, and BuilderPro/SupplyPro (Hyphen Solutions)
- Customer relationship management
Timeline
Customer Service Coordinator
Builders FirstSource
12.2025 - Current
Inside Sales Representative
Builders FirstSource
04.2022 - 11.2025
Painter
Five Star Painting
06.2021 - 03.2022
High School Diploma -
Elsik High School