JOSE PORRAS
Customer Service/Data Entry/Recruiter
Matthews,NC
Overview
20
20
years of professional experience
Work History
Special Warfare Recruiting Program Manager
330th Recruiting Squadron
01.2021 - 09.2025
- Directed full-cycle recruitment operations for specialized roles within the U.S. Air Force, overseeing administrative processes, record management, and compliance.
- Designed and implemented comprehensive outreach and public relations programs across multiple educational institutions, established partnerships and drove visibility and candidate pipeline development.
- Managed end-to-end candidate preparation process, including coordinating assessments, documentation requirements, and qualification reviews, ensuring compliance with organizational standards and regulations.
- Created and maintained detailed candidate tracking systems, managing comprehensive documentation and compliance requirements while ensuring accurate record-keeping for all program participants.
- Led data-driven market analysis of 422 geographic zones, implementing territory optimization strategies that enhanced recruitment efficiency and supported organizational diversity initiatives across remote locations.
- Mentored and developed 5 team members on specialized recruitment strategies, resulting in 100% team goal achievement and recognition as the Top Performing Team in Q2, managing a portfolio of 22 candidates.
- Orchestrated 8 high-impact corporate engagement events reaching 500K+ potential candidates, resulting in a 5% increase in referral rates and driving the organization to the #1 ranking in the command structure.
- Researched and restructured recruitment zones, enabling the opening of a new office in Beaufort, SC, and improving overall recruitment coverage in underrepresented areas across Georgia and South Carolina.
Operations Manager
338th Recruiting Squadron
Wright-Patterson Air Force Base, OH
01.2017 - 01.2021
- Company Overview: Wright-Patterson Air Force Base
- Oversaw comprehensive recruitment operations for multiple Air Force divisions, emphasizing administrative precision and enhancing candidate experience.
- Managed end-to-end recruitment processes, including database administration, interview scheduling, and event coordination, while delivering exceptional service to leadership and prospective candidates.
- Orchestrated end-to-end operations for a 65-member team across 8 locations and 3 processing centers, managed 1.5K candidate assessments and 895 reservations; maintained compliance and saved $10M through quality control.
- Spearheaded the development and implementation of streamlined operational processes, reducing processing time by 70+ hours monthly, managed 1.6K+ applications, and maintained accuracy in compliance requirements.
- Implemented a comprehensive data analytics program tracking multiple KPIs across 9 departments, resulting in 120% goal achievement and recognition as a top-performing unit, while managing $6M+ in organizational resources.
- Managed complex operational workflows across 8 divisions, and processed 205 expedited requests while maintaining quality standards that secured organizational excellence awards for two consecutive years.
- Developed and launched innovative tracking solutions through Microsoft Office automation, resulting in enhanced efficiency for 2.8K+ users while maintaining strict data security protocols and regulatory compliance.
- Wright-Patterson Air Force Base
Operations Manager
339th Recruiting Squadron
Clinton Township, MI
01.2014 - 01.2017
- Company Overview: Clinton Township, MI
- Developed and monitored performance metrics across 8 divisions, implemented strategic procedures, and maintained quality control standards.
- Analyzed complex data sets, managed multi-level assessment programs, and provided comprehensive analytical reporting.
- Drove process optimization, compliance oversight, and performance tracking systems.
- Spearheaded operational analytics program across 8 divisions, implementing comprehensive tracking systems and visual reporting tools that enhanced process efficiency while maintaining exceptional quality standards.
- Led end-to-end quality assurance for 9 critical programs, managing compliance reviews for 890+ personnel files with zero deficiencies, earning organizational excellence award and recognition as Top Operations Division.
- Designed and implemented automated tracking solutions that streamlined operations for 46 team members across 4 states, significantly reducing processing time while maintaining pristine compliance standards.
- Spearheaded quality assurance program overseeing 1.3K+ financial assessments and 145 compliance reviews, implementing protocols that optimized organizational success and elevated operational standards.
- Established innovative performance monitoring systems for a 47-member team across multiple locations, delivering data-driven insights that optimized resource allocation and elevated organizational productivity.
- Clinton Township, MI
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Skills
Procurement
Program performance analysis
Policy and procedure development
Training and development
Organizational performance
Quality assurance
Relationship building
Team management
Customer service
Program reviews
Volunteer management
Critical thinking
Timeline
Special Warfare Recruiting Program Manager
330th Recruiting Squadron
01.2021 - 09.2025
Operations Manager
338th Recruiting Squadron
01.2017 - 01.2021
Operations Manager
339th Recruiting Squadron
01.2014 - 01.2017
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