Jose Portillo
Trenton,NJ
Summary
Motivated and dedicated job seeker with exceptional organizational skills seeking an entry-level Technician position. Committed to contributing to the team\'s success in achieving company goals. Known for effectively managing multiple priorities with a positive attitude, demonstrating reliability and dependability. Proactive in taking on additional responsibilities to meet team objectives, showcasing excellent time management and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Conduent
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Floral Designer
Casa De Las Flores 1 LLC
07.2022 - 01.2024
- Increased repeat business by providing exceptional customer service and consistently delivering high-quality floral arrangements
- Streamlined the design process for efficiency, implementing effective time management strategies and prioritizing tasks
- Consistently met tight deadlines for large-scale orders, coordinating logistics to ensure timely delivery and installation of arrangements
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Managed inventory effectively, ensuring optimal levels of fresh flowers and supplies while minimizing waste.
Assistant Water Treatment Operator
City Of Trenton
09.2020 - 07.2022
- Improved water quality by implementing advanced treatment processes and monitoring equipment
- Enhanced system efficiency with regular maintenance and upgrades of water treatment facilities
- Ensured compliance with local, state, and federal regulations by conducting thorough facility inspections and audits
- Maintained accurate records of treatment processes, equipment performance, and laboratory analyses to support regulatory documentation requirements.
Handyman Assistant
L&J Home Repair
06.2018 - 08.2020
- Improved client satisfaction by addressing and resolving various home maintenance issues
- Assisted in completing major renovation projects, resulting in timely and high-quality outcomes for clients
- Enhanced the efficiency of repair jobs by maintaining a well-organized workspace and proper inventory of tools and materials
- Collaborated with lead handyman to plan and execute routine maintenance tasks, ensuring optimal performance of household systems.
- Assisted in painting interior/exterior surfaces for a refreshed appearance that exceeded client expectations.
Education
High School Diploma -
Trenton West High School
Trenton, NJ06.2018
Skills
- Customer Service
- Multitasking Abilities
- Customer satisfaction measurement
- Documentation
- Critical Thinking
- Technical Support
- Team Collaboration
- Organizational Skills
- Active Listening
- Problem-solving abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Conduent
03.2024 - Current
Floral Designer
Casa De Las Flores 1 LLC
07.2022 - 01.2024
Assistant Water Treatment Operator
City Of Trenton
09.2020 - 07.2022
Handyman Assistant
L&J Home Repair
06.2018 - 08.2020
High School Diploma -
Trenton West High School