Jose Quiles
Maitland
Summary
Motivated and experienced professional seeking an internal promotion to Supervisor within the OTM department. Bringing proven leadership as a mentor and team captain, with a strong record in training, sales performance, and operational support.
Overview
8
8
years of professional experience
Work History
OTM Sales Representative
Charter Communications
01.2023 - Current
- - Served directly as Captain of Mentors for over 35 new employees, delivering training, onboarding, and coaching during their ramp-up process.
- - Provided structured support across 8 total training classes, assisting with system tools, soft skills, and performance feedback.
- - Led training sessions on sales strategies, CoPilot navigation, SM360, and GIS tools.
- - Fostered collaboration and performance improvement within the K-Squad team.
- - Graduated from OTM Advanced Training and completed the 6-month Mentor Program.
Sales Associate & Training Support
Greenway Automotive Group
01.2021 - 01.2023
- - Assisted with new hire onboarding, focusing on sales processes and performance.
- - Developed strong closing techniques and CRM navigation within a fast-paced dealership.
Department Head Manager
McDonald's (Yontz Enterprises)
01.2018 - 01.2021
- - Managed People and Kitchen departments across two high-volume restaurants.
- - Led hiring, training, HR coordination, and daily operations.
- - Maintained high standards in team productivity and customer satisfaction.
Education
High School Diploma -
Colonial High School
Orlando, FLSkills
- - Team Leadership & Coaching
- - Sales Strategy & Customer Engagement
- - CoPilot, SM360, GIS, RingCX
- - Onboarding & Performance Development
- - Bilingual: English / Spanish
- Mentorship programs
- Objection handling
- Lead prospecting
- Staff training
Leadership & Achievements
- - Captain of Mentors - Trained 35+ new employees and supported 8 training classes.
- - Completed: Tier Mastery (3, 2, 1), SPP4, and OTM Advanced Training.
Goal
To grow into a leadership role where I can continue developing talent, driving team excellence, and contributing to departmental growth.
Timeline
OTM Sales Representative
Charter Communications
01.2023 - Current
Sales Associate & Training Support
Greenway Automotive Group
01.2021 - 01.2023
Department Head Manager
McDonald's (Yontz Enterprises)
01.2018 - 01.2021
High School Diploma -
Colonial High School