Oshiona Ray
Sanford
Summary
Sales representative with extensive experience at Charter Communications, recognized for exceptional customer relationship management and market analysis. Expertise in crafting sales strategies that significantly increase profitability and drive business growth. Proficient in utilizing technical support skills to address client concerns, resulting in high customer satisfaction and retention rates. Demonstrated ability to promote products effectively, enhance revenue, and provide knowledgeable in-store assistance to customers.
Overview
5
5
years of professional experience
Work History
Otm Sales Representative
Charter Communications, Spectrum
Maitland
05.2025 - Current
- Reviewed monthly performance metrics against management targets to drive improvement.
- Identified cross-selling opportunities for additional products and services.
- Cultivated relationships with existing clients, enhancing customer satisfaction and retention.
- Conducted market research to uncover potential sales opportunities.
- Organized client visits, presentations, and trade shows to showcase offerings.
- Negotiated pricing contracts with customers to enhance profitability.
- Provided technical support for customers utilizing company products and services.
- Collaborated with marketing team to develop promotional materials for products.
Tech Support
TurboTax
Castleberry
05.2025 - Current
- Delivered comprehensive technical support to students and staff for IT-related issues.
- Facilitated cross-departmental collaboration among sales, marketing, and tech support teams.
- Assisted users with troubleshooting and maintenance of computer systems and networks.
- Provided critical technical support during software development life cycles.
- Resolved customer complaints promptly by offering necessary technical assistance.
- Supported installation, maintenance, and repair of various equipment effectively.
- Guided OSS users in troubleshooting system configuration and upgrade issues.
- Offered technical expertise to technicians during installation and repair processes.
General Laborer
The Father's Table
Sanford
01.2022 - 11.2024
- Ensured that all safety regulations were followed while working onsite.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Removed debris from construction sites and disposed of it properly.
- Operated hand tools and power tools to complete construction projects.
- Followed instructions from supervisors regarding specific tasks that needed to be completed.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Cleaned up job sites after completion of projects.
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Kennesaw
12.2019 - 11.2022
- Prepared reports, presentations, and documents as requested by management staff.
- Maintained accurate customer records through data entry into computer systems.
- Managed incoming calls by directing them to appropriate personnel and taking messages.
- Organized reception area, ensuring prompt attention to all guests.
- Arranged conference rooms for meetings, setting up audio-visual equipment and refreshments.
- Coordinated with housekeeping staff regarding room occupancy status.
- Stocked front desk supplies, including forms, stationery, and brochures.
- Trained new front desk clerks on established procedures and protocols.
Education
Some College (No Degree) -
Penn Foster Career School
Scranton, PASkills
- Customer service and support
- Market research and analysis
- Technical support
- Sales strategy development
- Data entry and management
- Effective communication skills
- Relationship management
- Problem solving techniques
- Project management methodologies
- Account development strategies
- Win-loss analysis insights
- Lead generation tactics
- Price quote preparation
- B2B and B2C sales expertise
- Customer relationship building
- Time management skills
- Objection handling strategies
- Customer relations expertise
- Sales closing techniques
- Sales presentations delivery
- Sales consultation services
Timeline
Otm Sales Representative
Charter Communications, Spectrum
05.2025 - Current
Tech Support
TurboTax
05.2025 - Current
General Laborer
The Father's Table
01.2022 - 11.2024
Front Desk Receptionist
Holiday Inn Express Hotel Suites
12.2019 - 11.2022
Some College (No Degree) -
Penn Foster Career School
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