Summary
Overview
Work History
Education
Skills
Timeline
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Jose Ramirez

Seaford,DE

Summary

Dynamic Customer Engineer with a proven track record at NCR, enhancing team collaboration and increasing first-call resolution rates. Skilled in remote support and software installation, I excel in problem-solving and fostering positive team environments, consistently reducing downtime and improving customer satisfaction through proactive solutions.

Overview

7
7
years of professional experience

Work History

Customer Engineer

NCR
09.2020 - 06.2024
  • Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
  • Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
  • Increased first-call resolution rates through comprehensive problem analysis paired with swift action plans.
  • Developed expertise in various product lines through continuous learning initiatives, contributing to the team''s overall growth as subject-matter experts.

Customer Service Manager

Walmart
01.2017 - 08.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Education

High School Diploma -

Sussex Central High School
Georgetown, DE
05-2017

Skills

  • Remote support
  • Customer support
  • Software installation
  • Network configuration

Timeline

Customer Engineer

NCR
09.2020 - 06.2024

Customer Service Manager

Walmart
01.2017 - 08.2020

High School Diploma -

Sussex Central High School

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Jose Ramirez