Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jose Resendes

El Mirage ,AZ

Summary

General Manager at Jiffy Lube for 13 years with a proven track record in leadership and problem resolution. Expert in mechanical services and training, enhancing team performance and customer satisfaction. Adept at workflow planning and quality management, ensuring efficient operations and timely service delivery. Recognized for effectively addressing complex vehicle issues and fostering a collaborative environment. I look forward to working and Learning in your environment as well as being a productive asset for your Shop

Overview

24
24
years of professional experience

Work History

General Manager

Jiffy Lube
05.2012 - Current

Manage everyday operations in the busiest store in the valley. Responsibilities Include, scheduling, hiring, Ordering, dealing with Customers as a service advisor and customer complaints. I basically fix any issues with vehicles that may come up that my techs cannot do (If a drain plug or a filter won't come off). I am also the main tech for the shop. I do all the services that we offer as well as sell them. I train all the techs to do them when possible. We mainly do fuel filters on diesel and gas engines. Spark plugs, Brakes in the past, Flushes including, transmissions, radiators, power steering and brake fluid. We do fuel system cleanings and a few other services. Everything at the shop I am Responsible for.

Back of House Worker

My Favorite Martins
09.2011 - 05.2012
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive team environment through effective communication and collaboration with coworkers.
  • Collaborated with front-of-house staff to ensure seamless service during peak hours.
  • Mastered various cooking techniques, enhancing the quality of dishes served to customers.
  • This job was a part time job I did while going to Universal technical Institute

Delivery/packer

Lumar Distributors
01.2001 - 01.2010

Family business I worked with my grandfather.

I packed spices and chilies and delivered them whenever he needed help.

This job was a very labor intensive we worked in the heat for hours and worked long hours when needed.

Coca Cola Merchandiser

Coca Cola Distribution
04.2006 - 04.2008
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Arrived before truck to unload and stock shelves in multiple stores.

Education

Associate of Applied Science - Automotive

Universal Technical Institute
Avondale, AZ
10-2011

Skills

  • Leadership and team building
  • Problem resolution
  • Mechanically Inclined
  • Team player
  • Efficient multi-tasker
  • Time management
  • Deadline oriented
  • Workflow planning
  • Interpersonal skills
  • Quality management
  • Fast Learner
  • Problem solver

Timeline

General Manager

Jiffy Lube
05.2012 - Current

Back of House Worker

My Favorite Martins
09.2011 - 05.2012

Coca Cola Merchandiser

Coca Cola Distribution
04.2006 - 04.2008

Delivery/packer

Lumar Distributors
01.2001 - 01.2010

Associate of Applied Science - Automotive

Universal Technical Institute
Jose Resendes