Jose Reyes
Miami,FL
Summary
Customer-oriented sales professional with 5+ years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Design Consultant
MH2G Furniture
Miami, FL
02.2022 - Current
- Utilized dynamic selling techniques, including add-on selling, closing skills, and other sales-generating strategies to exceed the average monthly sales quota by 15%.
- Delivered superior customer service to clients by proactively following up on order status, coordinating furniture delivery, and addressing any customer service inquiries.
- Conducted in-home consultations with clients to discuss project scope, budget, and timeline expectations.
Sales Associate
Shop4Patio
Miami, FL
11.2020 - 10.2021
- Fostered productive customer relationships, resulting in a 20% increase in customer retention rate and an average gradual 5% growth in customer referrals every month
- Suggested ways to improve sales, such as planning marketing activities and changing the store's design; leading to a 10% increase in foot traffic, a 5% growth in average transaction value, and a boost in overall sales performance all around.
- Achieved excellent sales service, exceeding customer satisfaction expectations with an average 5-star review and continuous referrals with past clients.
Drawback Specialist
Alpha Brokers Corporation
Miami, FL
07.2019 - 09.2020
- Utilized data and analytics capabilities to identify duty drawback opportunities, resulting in an average 25% increase in identified potential saving returns for clients.
- Communicated effectively with U.S. Customs and Border Protection (CBP) on technical duty drawback matters, ensuring 100% accuracy rate in duty drawback entries for electronic submission and complete minimization rejection rates.
- Undertook activities to proactively enhance savings through the expansion of clients' duty drawback programs.
Sales Lead/Key Holder
Oakley
Miami, FL
02.2017 - 07.2019
- Strengthened associates' knowledge, skills, certifications, and understanding of foundational products and store processes.
- Recorded sales associates' KPIs (Key Performance Indicators) to track individual goals, leading to an overall 20% improvement in sales conversion rates and a 15% increase in average transaction value.
- Assisted in merchandise processing, replenishment, floor moves, display maintenance, and housekeeping of the sales floor and stock room to improve foot traffic.
Education
Associate of Arts - Architecture
Miami Dade College
Skills
- Hospitality and accommodation
- Problem-solving
- Multitasking
- Training & Development
- Social Media Management
- Cooperative
- Product Knowledge
- Relationship Building
- Product Merchandising
- Positive Customer Engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
- 0620 - Adjuster - All Lines
Timeline
Sales Design Consultant
MH2G Furniture
02.2022 - Current
Sales Associate
Shop4Patio
11.2020 - 10.2021
Drawback Specialist
Alpha Brokers Corporation
07.2019 - 09.2020
Sales Lead/Key Holder
Oakley
02.2017 - 07.2019
Associate of Arts - Architecture
Miami Dade College